My Account has been suspended and upheld due to 'violation of terms of service on Skype.'

Anonymous
2024-11-02T23:56:48+00:00

Hello all,

Wondering if anyone at all can help or direct me to get my account sorted.

My account has been suspended due to 'violation of terms of service on Skype.' This is what I received after filling out an account reinstatement form.

This is the email that I received:

We’ve reviewed your appeal and the results are as follows: 

Policy violated:   Abuse of our Platform and Services 

Microsoft system used:  Skype  

Date of appeal:  2024-10-26 18:48:17

Appeal results: Violation confirmed (Decision upheld) 

Microsoft’s content and conduct policies help promote a positive and safe experience for users by explaining what behaviors and content are not allowed on our services. www.microsoft.com/digitalsafety/policies  

European Union citizens only: Should any appeal you submit to Microsoft not be resolved, you are entitled to select any out-of-court dispute settlement body within the European Union that has been certified by the Digital Services Coordinator of the European Union Member State where the settlement body is established to resolve such dispute. Read more here. 

Thank you for your feedback. 

Since this I have done numerous forms with the same response and even spoke on the phone with a supervisor from Microsoft that advised I need to wait to hear back from the security team.

I explained to all representatives that I have not used Skype services in well over 10 years and I do not plan in using it ever. However, some of my other accounts have been hacked recently and can only imagine that this one has been affected and is the reason for the account suspension, but they do not seem to be taking this into consideration.

I have also explained that the email/account affected is my Xbox account as well, which has not been able to be used for this month with this issue. I have had this Xbox account for around 15 years and have multiple games that I do not want to lose. As well as literally a week before the account suspension spending £100 on a new game which I cannot even play.

No one seems to be able to help and I hope that someone can shed some light.

Thanks

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  1. Anonymous
    2025-01-15T00:38:25+00:00

    I have mine for over 20 years too, and I don't think they want to close account, even because if you're using more space than the offered for free, you have to pay for it right? Any way... it is absolutely weird and unbelievable. It's causing me a lot's problems and frustration. Unreal.

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  2. Anonymous
    2025-01-14T22:44:23+00:00

    Hi Helen

    Yes I went directly to the store located in the 5th Ave. I sent again the questionnaire with a corrections, however I haven't receive any update. I opened my account 27 years ago, when did you open yours? My husband thinks they are closing many old accounts because occupied space. I am waiting this week, but I am going to return NY soon because I am not give up. I am thinking to print this chat because they said "Oh no you are the only person, this case never happened" . I hope they can do something about the cases.

    I will keep you posted.

    Margarita

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  3. Anonymous
    2025-01-14T14:38:22+00:00

    Hi Margarita,

    Did you go into the NY store and after that you received an email where they were asking you to verify some details?

    I've still not heard anything at all back from them even after emailing the escalation email. I have tried to go through messaging on Twitter where they said they'd reached out to the Online Safety Team and then I got a response saying the decision was still upheld and that they were archiving my conversation. Constantly hitting brick walls.

    Helen

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  4. Anonymous
    2025-01-13T22:12:29+00:00

    Good Afternoon

    I am working on it because I went NY store, after I received an email with a questionnaire, I completed however was hard to fill up for the information. Then I received an email where they denied the access to my account because I failed the answer. On December 10th I came back the NY Store and they sent another email, I am trying to escalate. I am not give up.

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