Record the screen and screenshot no longer possible in the Outlook app after app update version 4.2445.1

Hi,

I am having the same problem on iPhone and iPad both using outlook app or logging directly into o356. I have a personal/ family account and I am the owner. As I have an IT background, I have uninstalled and reinstalled apps on both iPad and iPhone, cleared cache, tried in app as well as safari, edge and chrome- all with the same black screen.

I also use a business account and have the same problem. This is particularly frustrating when I receive a prestart for work and have to refer to that throughout my shift. These are emailed and I would screen shot it so I could refer to the photo when I am out of signal and need the details.

I have “print” to pdf and screenshot and get the black screen. I have tried to export to notes and get the same black screen. I have tried to print to file and open that way to screenshot and once again same black screen. So far my only resolution is to use Gmail app. This new black screen is as painfully equivalent as the circle of doom when you used to wait for ISDN or dialup to load.

We've raised a support case with Microsoft and they confirmed it's a bug, even if you add the below it doesn't affect the screen capture, at the moment the only way we've found around is to allow data transfer to all apps, which is not ideal from a security perspective.

Indeed I am and it looks like I'm not the only one struggling to implement the suggested policy.

I've tried creating a new app configuration policy > Targeted App Config > General configuration settings >added com.microsoft.intune.mam.screencapturecontrol with a value of disabled. Doesn't seem to work, screen shots in Outlook still blank.

I tried to implement it within the "select apps to exempt", but unfortunately, it didn't work out ...
Could you possibly please send us a step by step instruction?