How to stop Outlook from jumping to older emails every time I click on unread email?

Anonymous
2024-12-30T22:40:28+00:00

I started encountering this problem recently. I didn't make any changes that should have prompted this newfound issue. When I click on an unread email (I sort my emails by date, the newest at the top), Outlook will frequently automatically scroll down in my Inbox to older emails (usually to yesterday's or last week's emails). It also happens when I click on an older email after reading a new email. It doesn't do this every time, but I would say it does it more times than not. I searched to see if anyone else had encountered this problem and found a couple of posts. I followed Microsoft's instructions (disabling add-ins, repairing the application, restarting, updating, etc.), and nothing has fixed this issue. This is a super annoying glitch, and I'm tired of constantly scrolling back up in my inbox every time I go through my newer emails.

If it helps or matters, I use Microsoft 365 Apps for Business, Version 2411, Build 16.0.18227.20082. I do not like the new Outlook, so I am using the classic version on my desktop (not web-based). My computer is a Lenovo ThinkPad with Windows 11 Pro, 24H2 version.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2025-02-10T10:11:09+00:00

    At the time of posting 10.10hrs GMT the problem is still present so developments awaited.

    I've managed to stop it with some e-mail accounts but cannot work out how.....

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  2. Anonymous
    2025-02-10T06:39:44+00:00

    Kate, Please scroll to end of thread. Microsoft claims to have issued a fix that is due by today. Additionally, you can try the registry fix from outlook 2016 linked at the bottom of the announcement. Seems to work for some

    https://support.microsoft.com/en-us/office/classic-outlook-jumps-in-the-message-list-when-clicking-an-email-or-scrolling-3f6b0c4b-d642-4814-8f72-06e1b0507b14

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  3. Anonymous
    2025-02-07T15:57:21+00:00

    Nathan, I have Outlook 365, version 2501, Build 18429.20132) and the reg keys fixed the issue for me.

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  4. Anonymous
    2025-02-06T19:45:42+00:00

    We tested on three of our users. So far so good. Thanks!

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  5. Anonymous
    2025-02-06T16:33:34+00:00

    I've got people working on RDS servers and they are having this issue with a specific shared mailbox, their own mailbox and other shared mailboxes work fine, it is just one specific one that has this issue. I tried changing the Reg keys and made no difference. Any different recommendations for a shared mailbox?

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