How to stop Outlook from jumping to older emails every time I click on unread email?

Anonymous
2024-12-30T22:40:28+00:00

I started encountering this problem recently. I didn't make any changes that should have prompted this newfound issue. When I click on an unread email (I sort my emails by date, the newest at the top), Outlook will frequently automatically scroll down in my Inbox to older emails (usually to yesterday's or last week's emails). It also happens when I click on an older email after reading a new email. It doesn't do this every time, but I would say it does it more times than not. I searched to see if anyone else had encountered this problem and found a couple of posts. I followed Microsoft's instructions (disabling add-ins, repairing the application, restarting, updating, etc.), and nothing has fixed this issue. This is a super annoying glitch, and I'm tired of constantly scrolling back up in my inbox every time I go through my newer emails.

If it helps or matters, I use Microsoft 365 Apps for Business, Version 2411, Build 16.0.18227.20082. I do not like the new Outlook, so I am using the classic version on my desktop (not web-based). My computer is a Lenovo ThinkPad with Windows 11 Pro, 24H2 version.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2025-02-06T16:29:59+00:00

    Thank you for testing the reg keys workaround.

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  2. Anonymous
    2025-02-06T16:26:00+00:00

    I have done everything as you did, and my outlook is still behaving the same. I even uninstalled and installed Office 365. Nothing seems to work.

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  3. Anonymous
    2025-02-04T19:22:40+00:00

    How many unread emails do you have?

    Try marking them all as read if possible.

    Or just moving them to a subfolder, out of your inbox. There is probably an unread email that is corrupted (I don't know how else to describe it), and needs to be removed from its current state. This fixed the problem for me.

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  4. Anonymous
    2025-02-04T18:51:15+00:00

    Same, one of the users I support had the jumping, and we pinned it down to a flagged email. His always jumped to the same time frame which included the flagged email.

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  5. Anonymous
    2025-02-04T17:50:36+00:00

    This issue is HORRIBLE and severely impacts my productivity.

    All the outlined solutions DO NOT WORK. My IT department has tried.

    WHEN WILL A REAL FIX BE IMPLEMENTED???

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