How to stop Outlook from jumping to older emails every time I click on unread email?

Anonymous
2024-12-30T22:40:28+00:00

I started encountering this problem recently. I didn't make any changes that should have prompted this newfound issue. When I click on an unread email (I sort my emails by date, the newest at the top), Outlook will frequently automatically scroll down in my Inbox to older emails (usually to yesterday's or last week's emails). It also happens when I click on an older email after reading a new email. It doesn't do this every time, but I would say it does it more times than not. I searched to see if anyone else had encountered this problem and found a couple of posts. I followed Microsoft's instructions (disabling add-ins, repairing the application, restarting, updating, etc.), and nothing has fixed this issue. This is a super annoying glitch, and I'm tired of constantly scrolling back up in my inbox every time I go through my newer emails.

If it helps or matters, I use Microsoft 365 Apps for Business, Version 2411, Build 16.0.18227.20082. I do not like the new Outlook, so I am using the classic version on my desktop (not web-based). My computer is a Lenovo ThinkPad with Windows 11 Pro, 24H2 version.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2025-02-05T21:16:16+00:00

    Any fix for this issue would go to all the Office channels but maybe not at the same time.

    An engineer added a note to the bug saying that the workaround from this article worked for his customer, Outlook 2016 issues with scrolling - Microsoft Support. This is an issue I documented in 2017. Please try this and let me know if it makes any difference.

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  2. Anonymous
    2025-01-31T22:02:42+00:00

    After much troubleshooting, I was able to get this issue to replicate every time I toggled View Focused Inbox to on from being off.

    The only permanent cure I've found is to have turned View Focused Inbox off.

    Steps taken

    1. Resized email preview partition.
    2. Moved ndMail add-in window to above Reading Pane
    3. Deleted & regenerated .OST file
    4. Unchecked Download shared folders
    5. Reset View/changed view sizing, preview lines, review pane off
    6. Reverse sort

    Doesn’t replicate in safe mode

    Replicated without any COM add-ins (normal mode)

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  3. Anonymous
    2025-01-29T20:48:23+00:00

    Thank you, Gabriel! That's great news.

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  4. Anonymous
    2025-01-29T16:30:54+00:00

    Here is an observed strategy. It appears that outlook as marked some emails in some way (that I do not know). By "cleaning up" my email box the issue stopped. None of the other fixes worked for me. Maybe one of your old emails has some marker that Outlook is looking for and automatically jumps there. Changing View did not fix anything.

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  5. Anonymous
    2025-01-28T14:35:36+00:00

    Yeah - it's a super weird issue, strange how different methods have worked for different users too.

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