How to remove the unverified sender message?

Anonymous
2024-07-01T09:11:57+00:00

Hi,

I keep getting an 'unverified sender' message in Outlook (desktop and web app). I've added the address to 'trusted sender' and I've whitelisted the domain but still keep getting it.

The sender is 'trusted' and a reputable domain.

Is there anything else I can do on my side or is it down to the sender?

Many thanks,

Charlie

Outlook | Windows | New Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

82 answers

Sort by: Most helpful
  1. Ron-6928 4,991 Reputation points
    2024-11-07T17:53:19+00:00

    I'm the 365/Exchange admin where I work. I left that setting enabled. It's to protect users. I don't care if my users scream and cuss at me. So far no one complains, btw. They don't understand the feature is there to flag phishing/spoofing email. It is sender's responsibility to fix their domain DNS records (DMARC, SPF, DKIM) so they won't be detected as unverified.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2024-11-07T17:31:09+00:00

    We turned this off about a month ago, and the issue appears to have stopped for now. Can't confirm if it was this change or if Microsoft changed something on their end.

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2024-11-07T17:04:54+00:00

    Now it seems that email spambots are taking advantage of this to send countless emails to my Outlook inbox. This is a mess, and you must consider removing this "feature".

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2024-10-29T23:24:42+00:00

    I couldn't agree with you more. I have stuff blocked and now it is coming in to my mailbox. Yet another STUPID decision made by the people at Microsoft because these companies paid them off !!!! You cannot at it to a rule to send it to trash. I wonder why ? How much did you guys make at Microsoft for doing this to the public ????? It's ridiculous. Everyone needs to get off of Microsoft products.

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2024-10-29T14:16:55+00:00

    This is happening on an alias we have set up on a shared mailbox. We have a website where we have users fill out a form and that form is emailed to the shared inbox using an alias so we can sort those emails and apply rules. None of that is working because the email is marked as "unverified" and put into the junk box. Can't list it as a safe sender because Outlook won't let you add your alias to the list. Even when you click the safe sender dialog, Outlook does not whitelist it and it still goes to junk. Rules do not work either. I don't need a separate mailbox to manage just for collecting some forms. I understand in this day and age, you need strong security, but users should be allowed to override a setting and accept the risk if they choose to do so.

    Was this answer helpful?

    0 comments No comments