I have emails appearing in my outbox as queued or drafts and showing up as sent in the new outlook app on Windows 10. Any suggestions?

Anonymous
2024-06-17T15:21:15+00:00

I have recently had a lot of my emails show up in both the sent folder and then immediately after showing up in the outbox as queued or drafts. If I close the outlook app on my laptop and re-open it, the outbox becomes empty. I have tried looking up trouble shooting steps but none of the suggestions are options in the outlook app that I have.

Outlook | Windows | New Outlook for Windows | For business

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  1. Anonymous
    2025-04-08T05:21:43+00:00

    I am so disappointed at being forced into the new version of Outlook. This has reduced my productivity enormously. Everything takes so much longer with emails often getting stuck in Outbox or Queues that if you forget to check means further delays and issues (i.e. you won't realise until you get a call from a client etc. telling you they haven't received them). If you are running a GMAIL or non-outlook email address you have no hope with NEW outlook. The previous ease of having everything at your finger tips (in particular setting up meeting invites etc.) that were seamless with TEAMS etc. are no so onerous . If you have to invite many people you often have to type the addresses from scratch. The search functionality is poor , slow and often just hangs. Previously you were able to sort emails out, now this is not so easy and when you try it just hangs ... PLEASE CAN YOU MAKE IT EASY FOR PEOPLE TO SWITCH BACK TO OLD OUTLOOK - PLEASE MAKE THIS SEAMLESS. If only there was an alternative.

    Bitterly disappointed and exhausted.

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  2. Anonymous
    2025-06-27T12:00:53+00:00

    Hi all.

    I found a solution to this that worked for me so I figured I'd share. I found it in a reddit thread that I've lost track of so I sadly can't credit the original user who found this.

    Go to C:\Users\YOURUSERACCOUNTHERE\AppData\Local\Microsoft\olk

    rename that olk folder to olk_old. Restarting Outlook new will force it to regenerate a new Olk folder, hopefully fixing the problem.

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  3. Anonymous
    2025-04-22T20:00:19+00:00

    Since new outlook is web based, the outbox folder is not properly reloading. Please go to View menu > Synch to ensure you are seeing real-time data.

    The above works for me and my end users. I hope it works for you.

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  4. Anonymous
    2024-06-26T21:51:57+00:00

    Same issue. Win 10. The sent email actually is sent, shows up in sent mail, but also shows up in Outbox as queued/draft mail. Close and reopen Outlook and the Outbox is empty. Only one MS account being used in New Outlook.

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  5. Anonymous
    2024-06-25T11:01:58+00:00

    Experiencing the same issue but only one user so far on new outlook, we are a business and use 365, googling sent me to this thread.

    User is on Windows 11 version 23H2 (OS Build 22631.3593)

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