Why can't I open attachments in the new version of Outlook?

Anonymous

I get this error message when trying to open any type of attachment from the desktop version of the new Outlook.

"Error occurred while opening the file. Please try again".

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Hello,

I also had the problem and digged in a bit deeper using sysinternals Process Monitor to see what exactly fails, when the system tries to download the file in the temporary outlook folder. There I figured out that my problem was a somehow missing Attachments folder!

Please press WIN-R and type %userprofile%\appdata\local\microsoft\olk and press Enter.
Then an explorer windows opens. Check if you can see an Attachments folder. If not create one and problem might be solved for you.

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95 additional answers

Anonymous

2024-12-05T08:31:05+00:00

That fixed it for me. Thanks so much!
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Anonymous

2024-12-02T15:56:22+00:00

Mine was set to Microsoft Edge and then I changed it to the 'Default browser' option as suggested above. After restarting the new Outlook application, I am still facing this issue.
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Anonymous

2024-11-21T13:32:35+00:00

Hmm didn't seem to work for me.

Removed profile and readded and still does not open attachments.
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Anonymous

2024-11-21T10:34:17+00:00

I think its fixxed now!!

Since the last windows update, everything is working as it should. The user who had problems with us can now open the attachments from the new Outlook again.

Here is the Windows KB Numbers:
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