How do I fix Outlook is suddenly not sending or receiving emails?

Dear Mouvaune,

Good day, welcome to Microsoft Community.

 

I understand that you seem to have encountered a problem where Outlook cannot send or receive emails.

I saw that you posted in the Outlook for Mac section, so is your problem happening in Outlook for Mac?

If so, I suggest you use the following method:

1, I suggest you first go to webmail outlook.live.com through a browser, to check if the emails are there. The purpose of doing this is to eliminate as many interruptions as possible, so that you can easily troubleshoot whether the problem is with the account or with the outlook app itself.

2, If you can send and receive emails normally on webmail, the problem is in the Outlook app itself. Please try to update it. You can check if there is any update by opening the AppStore.

3. Re-add your account to the Outlook App. This step will eliminate many synchronization and authentication issues.

Hope these steps can help, if your problem still exists, please share more details, and I will continue to support you!

Best regards,

Harris-MSFT |Microsoft Community support specialist

I can not send emails . I can receive them

Help

At present I cannot receive nor send emails, my issue is my mobile contact number does not align with my outlook number, my contact number is 0405527985 and my email is 0405527987,the last digit is incorrect ?

My issue is the phone address does not align with the outlook password, the last digit on my mobile is 5 and outlook has it as 7

You have my sympathies. Fortunately, my issue resolved itself with no help from Microsoft who were virtually uncontactable!

To all those who have had trouble receiving or receiving emails you have my sympathies. Personally, I think Microsoft should have a proper help desk that can assist with these issues. I had trouble but fortunately it was resolved without any help from Microsoft who were virtually uncontactable!