"Unable to verify account name or password" with hotmail.it account

Anonymous
2024-04-05T12:02:21+00:00

Hi everyone, I am getting this error message again, "Unable to verify account name or password" from my hotmail.it account on the MacBook. Despite attempting all the solutions suggested by Google/Apple, none seem to resolve the issue. A temporary fix I found was to delete hotmail account from the mail account list, and then re-add it again. This worked for a few weeks, but then the error message resurfaced. Any assistance with this matter would be greatly appreciated. Best Regards, Felicia.

Outlook | MacOS | Legacy Outlook for Mac | For business

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  1. Anonymous
    2024-06-26T11:30:38+00:00

    Same here.

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  2. Anonymous
    2024-04-09T15:19:34+00:00

    Dear Katherine,

    Many thanks. None of tge above did work. I removed hotmail account from the macbook email list , it is ok for few days but then that message appeares again. This hapoened on both my MacBook, not sure if it has to do with Software updates. Thanks for your time to help me!

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  3. Anonymous
    2025-01-06T04:01:15+00:00

    This worked! I added Microsoft exchange and used my hotmail email and I no longer have the "Unable to verify..." message. Thank you

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  4. Anonymous
    2024-04-05T20:07:16+00:00

    Dear Hemant KumarHD

    Thanks for choosing Microsoft Community.

    Based on your description, I know the scenario you met. For this, I'm sorry to hear that you're experiencing this issue with your hotmail.it account on your MacBook. This error message usually indicates that there is an issue with the account settings or the password you're using. Here are some steps you can try to resolve the issue:

    1. Make sure that you're using the correct email address and password for your hotmail.it account. You can try logging in to your account on the web to confirm that your credentials are correct.
    2. Check your account settings in Outlook for Mac. Make sure that the incoming and outgoing server settings are correct. You can find these settings by going to Preferences > Accounts > select your hotmail.it account > click on the Advanced tab.
    3. Try resetting your password for your hotmail.it account. You can do this by going to the Microsoft account recovery page and following the prompts.
    4. If none of the above steps work, you can try removing your hotmail.it account from Outlook for Mac and then adding it again. Make sure to use the correct settings and password when adding the account.

    Hope this can help. If there is any update, please feel free to let me know.

    Thanks for your precious time. Have a nice day.

    Sincerely

    Katherine

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  5. Anonymous
    2024-04-10T00:33:26+00:00

    Dear Hemant KumarHD

    Thanks for your reply.

    For this, I am willing to help you, since your issue is related to outlook for mac and for that we have special expert team who have special expertise in it and have enough test environment and fixing tools to help you. So to better help you, I sincerely suggest you get in-app support in outlook.You can have a try according to in-app support. The engineers there who are responsible for issues related outlook for mac will provide you further help. Believe the engineers there will help you solve the problem. Your understanding is highly appreciated.

    Thanks for your precious time, Have a nice day.

    Best Regards,

    Katherine

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