"Unable to verify account name or password" with hotmail.it account

Anonymous
2024-04-05T12:02:21+00:00

Hi everyone, I am getting this error message again, "Unable to verify account name or password" from my hotmail.it account on the MacBook. Despite attempting all the solutions suggested by Google/Apple, none seem to resolve the issue. A temporary fix I found was to delete hotmail account from the mail account list, and then re-add it again. This worked for a few weeks, but then the error message resurfaced. Any assistance with this matter would be greatly appreciated. Best Regards, Felicia.

Outlook | MacOS | Legacy Outlook for Mac | For business

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  1. Anonymous
    2024-08-05T17:15:53+00:00

    I was able to resolve the same issue. The symptoms and solution for me is as follows:

    Setup:

    • In Mac Mail, I had my Outlook.com email account setup as IMAP, similar to other IMAP accounts
    • The servers, ports and SSL settings were auto-selected my Mac Mail
    • My mail servers were auto selected to imap-mail.outlook.com and smtp-mail.outlook.com

    Symptoms:

    • After working for several years, suddenly, Mac would show a message to re-type the password for the Outlook.com account
    • If the password, which was unchanged for over 6 months, is supplied, connection attempt fails and a message says "Unable to verify account name or password"

    Solution:

    • These were failed attempts: tried all of these and failed -
      • Turning IMAP off/on from outlook.com,
      • Turning off POP from outlook.com,
      • Removing the outlook.com account from Mac and trying to add it again,
      • Using 'outlook.office365.com' as the incoming IMAP server
    • What worked for me: Then, I tried adding the account in Mac Settings > Internet Accounts as "Microsoft Exchange"
      • Mac Settings > Internet Accounts > Add Account ...
      • Select "Microsoft Exchange"
      • Enter email and password
      • The rest was auto configured by Mac
      • Select which services I want connected (I only chose "Email")
      • Once completed, it connected successfully and now receiving/sending emails

    For now, this has been working and I thought I would share this for others to try.

    MM

    EDIT: Thanks to Jennifer Mathews2's post on June 29, 2024 and George Christides' reference of it on Jul 31, 2024

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  2. Anonymous
    2024-07-31T23:44:12+00:00

    Thanks so much for your suggestion!! It works now that I added hotmail as Microsoft Exchange.

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  3. Anonymous
    2024-07-30T15:02:05+00:00

    I had this problem for a while now and found a simple solution - update your imap setting. The auto imap settings that I had were:

    imap-mail.outlook.com

    I then changed this to the below and it's worked.. Not changed the SMTP one but I probably should..

    outlook.office365.com

    This is the link to confirm where the settings have come from:

    https://support.microsoft.com/en-gb/office/pop-imap-and-smtp-settings-for-outlook-com-d088b986-291d-42b8-9564-9c414e2aa040

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  4. Anonymous
    2024-07-26T20:11:24+00:00

    thank you so much, this really helped!!

    I've been having the same issues since 2019 on and off, now it got to the point that I couldn't even add my mail account anymore but the micrsoft exchange option worked now!

    hopefully it lasts

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  5. Anonymous
    2024-07-26T14:12:42+00:00

    Same here.

    Deleting and re-adding the account didn't work.

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