Hi Diane and thank you for getting back to me!
Yes, I use classic that has the file tab on the left and the New Outlook Switch in the upper right which I toggle off every time. I installed both of those keys and was still unable to get the issue resolved.
I notice that in my installed programs list of programs there are two entries for Outlook. One appears to include what looks to be a representation of a "shield" in it, the lower one of the two, and the other one appears to have a "letter" or envelope in it.
Do you know which one is for New Outlook and which one is for Classic? Maybe my issue is that I am using the wrong icon to click on.
Thanks much!