Microsoft Outlook for Mac Version 16.80 will not sync email automatically

Anonymous
2023-12-13T20:11:06+00:00

It appears this update occurred today. Since the update, Outlook will not automatically bring in email (push setting) and must be manually synced each time. I have found no settings to help fix this. This stopped working concurrently with the update. Please fix this.

Outlook | MacOS | Legacy Outlook for Mac | For home

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Anonymous
2023-12-14T17:15:25+00:00

I emptied my Outlook cache and that appears to have fixed it. Right click inbox > properties > empty cache

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  1. Anonymous
    2023-12-18T04:13:49+00:00

    I think it's not related to the software update. The issue happened on different versions of Mac Outlook since last Wednesday.

    Updated: The issue has been fixed now and push email update back to service again.

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  2. Anonymous
    2023-12-14T14:09:40+00:00

    Having this issue as well. Our users predominately use MacOS (Outlook ver 16.80) and thus we're seeing this spread across a lot of them. Through troubleshooting it appears to be singled down to the "Legacy Outlook" as any user on "New Outlook" is not having the same issue and any user choosing to make the switch is greeted with a correctly functional auto-sync feature.

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  3. Anonymous
    2023-12-14T12:32:00+00:00

    I am having same issue. Have to hit "send & receive" to get new emails, since updtae to 16.80 yesterday (12-13-23) morning.

    This is my work email, so very important that I get emails in a timely manner without remembering to hit Send&Receive.

    Please make this a priority.

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  4. Anonymous
    2023-12-13T22:27:41+00:00

    I'm seeing this with all of my Mac users across several tenants/domains. OWA is still working fine in browsers, but that's just a band-aid.

    We are seeing a similar issue. We are also on 16.80 and some of our clients can sync if we take them off the legacy view and into the New view.

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