Outlook.com prompts to Enter a new folder name, when I click on "Move to", then "Move to a different folder"

Anonymous
2023-10-23T00:28:36+00:00

I have always been accustomed to clicking on the Move To button, then unless the folder I want to move to appears on the history list of the last 8 or so folder names, I click on Move to a different folder.

This has STOPPED working. When I click on Move to a different folder, the cursor moves to a blank field associated with the Create a new folder option just above Move to a different folder, and prompts me to "Enter new folder name". I definitely made sure I did not select Create a new folder; I selected Move to a different folder. This cursor movement to this other field and corresponding prompt to Enter new folder name is an error. I first noticed this maybe about a week ago.

When I click on Move to a different folder, it should and it used to pop up with a list of all of my folders, to scroll down the list and choose the folder to move to.

The problem happens on either Microsoft Edge or Google Chrome, when logged in to my paid hotmail.com account aka Outlook.com account. This is not relevant but I have used the account for more than 20 years. The problem also occurs whether I have an email open, i.e. am reading it, and make the selection to Move to a different folder, or if I am looking at the list of emails in my Inbox, and tick the box next to an email, then from the menu I select Move to, then Move to a different folder. In both cases and on either browser, the cursor moves to the field for Create a new folder just above Move to a different folder, and prompts me to Enter new folder name. It behaves as if I clicked on Create a new folder which that option is just above the Move to a different folder menu selection. But clearly I did not choose Create a new folder.

This happens on every PC I use both at home and at work, Chrome or Edge, Windows 10 Pro or Windows 11 Pro. I could only choose Outlook from the list of Products. This is not Outlook email client included with MS Office. This is outlook.live.com web based email.

Something is quite obviously broken. Thanks in advance for any help.

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2023-10-24T16:59:43+00:00

    "... if you don't see the folder you want in the list, start typing the name."

    SERIOUSLY??

    I now have to look through my long list of folders, copy the name of that folder, then paste or type it into "search for a folder"?? That is not an "answer" nor is it a "solution".

    PLEASE someone at Microsoft or Outlook FIX THIS.

    PLEASE put back the "Move to a Different Folder" DROP-DOWN MENU.

    I can't believe someone actually thought this was a good idea.

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  2. Anonymous
    2023-10-23T03:09:14+00:00

    Thank you Steve for chiming in regarding your experience. I agree with you. It is no "solution" to state that emails can be dragged from one folder, in my case the Inbox, to another. I know that already. I'm saying, we are saying, this one menu feature on the website is quite obviously broken and needs to be fixed.

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  3. Anonymous
    2023-10-23T02:36:36+00:00

    This is "Steve in Hawaii" and I reported this exact same issue 2 days ago. I got 1 response from a "Dianne" (I think) and she advised me to "drag" the e-mail from the "Junk" folder to my "Inbox" folder and I am very reluctant to having to go through all the additional steps (open my account in another screen) so as to be able to "Drag" these e-mails to the folder of my choice, Instead I want MS to fix the bug in the Outlook program that is causing the improper response to clicking on the "Move to a Different Folder" choice.

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  4. Anonymous
    2023-10-23T18:45:24+00:00

    Same problem. Awaiting a fix to get the "Move To" feature working again.

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  5. Anonymous
    2023-10-23T11:32:31+00:00

    Thanks very much for your prompt reply. No mine is not like that. I used Snipping Tool and Paint to create a screenshot with comments, which I've pasted the screenshot into this reply.

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