Why I cant add new email account in new outlook but in old it works?

Anonymous
2023-10-03T14:28:27+00:00

Hello,

my name is Igor and I have problem in new outlook app. Im using 3 emails in old app. 1 private and 2 work accounts. Everything is ok. But when i switched to new outlook i cant add second work email. There is error:

"This account is not supported in Outlook for Windows due to the license provided by your work or school. Try to login with another account or go to Outlook on the web"

Why? why it works in old but not in new version ? Its feature or bug ? I want to use app not web, and i need this email not another... I would like to use outlook but this is ridiculous and i consider move to another app...

Outlook | Windows | New Outlook for Windows | For business

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  1. Anonymous
    2023-10-17T18:45:44+00:00

    It seems that those who have the "Exchange Online (Plan 1)" license cannot use the New Outlook, because this plan only gives the right to use applications in the browser, and the old outlook does not validate this license, so we were able to use the old one.

    To check what plan you have, go to Microsoft web "My Account" > "Office Apps" > "Subscriptions" and look for "Exchange Online".

    Found here: https://answers.microsoft.com/en-us/outlook_com/forum/all/new-outlook-app-mail-and-calendar-substitute/2dcedbf9-880b-48bb-a020-0da738a00e64

    People keep coming to this conclusion, but look at my previous response (end of page 3), it for sure is not strictly based on licensing. My post goes over how 1) paying for higher tier licensing did not resolve the issue [by upgrading licensing for the account in question], 2) I have accounts on Exchange Online 1 licensing which DO work in the new app.

    It does not appear to be exclusive to licensing.

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  3. Anonymous
    2023-10-17T09:54:27+00:00

    Same problem here.

    One account works perfectly, but other one says it is not supported.

    IN old version of Outlook app, both of them works perfectly

    Still no fix?

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  4. Anonymous
    2023-10-17T08:51:19+00:00

    I also resolved the situation by switching the toggle back to the the old mail app.

    However, whenever I open the calendar, it switches back to the new app and many of my godaddy accounts stop working.

    I get the feeling that the old Mail app is going to be phased out and we will be stuck with the new broken Outlook.

    Can anyone recommend a 3rd party email app? I can't see the old mail app working for much longer.

    Thanks

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  5. Anonymous
    2023-10-15T21:52:22+00:00

    This is typical for Microsoft and email. It's one step forward and two steps back. I have my three email accounts successfully set up on a Surface Book and a desktop. I tried to set up a surface pro and I received this error for my 365 account that is managed directly by GoDaddy. That account is working fine on the other computers. When I say working, I mean working as best as possible with the current iteration of Outlook for Windows. MS how about fixing what's broken before you start tweaking other stuff?

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