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I want my normal hotmail.com login, which i have been using for years. All of a sudden you decide without any option to force a Microsoft Account with Billing?
Why? You are causing me problems, I am not getting my emails, you have messed up access to my emails, no consideration for older people, you should be helping more to allow using the same format to access our emails.
Sending, receiving, and organizing email in Outlook.com
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I lost all of my hotmail, mail, messages, everything. I can't login, I had to re create another e-mail but all of my (stuff) is connected to my hotmail accout.
I filled out many applications for recovery but always get the same message (not enough info.) I provided everything they asked.
Hi Barbara
Have you read my reply to Alfred? If not, I told him I have an Iphone that has no problem with Hotmail, it's just Outlook. I now forward them to my Gmail account, which Outlook can recognise. Outlook are for some reason trying to prevent people using Hotmail accounts, either that or they have not bothered to / cannot rectify, the problem they have with Hotmail emails. It's a shame that such a big tech company cannot manage to help all its customers.
I totally agree!
Why are not Outlook trying to solve this problem? We surely cannot be the only people left stranded with their silence and their refusal to solve this problem.
I'm very sorry I cannot help you further.
Hello GPSty，
Welcome to the Microsoft Community！
I'm morning and it's an honor to provide you with technical support and hope to help you resolve your issue.
According to your description, you seem to have suddenly encountered a situation where you couldn't log in with hotmail.com and were asked to log in with Microsoft, right? This is indeed a very disturbing situation, and I understand how you feel!
The current official documentation shows that Hotmail does require a Microsoft account to log in. learn more.
For hotmail changes, the official documentation shows that although Outlook.com replaced Hotmail a few years ago, Hotmail accounts will continue to be used in the Outlook app. See: Microsoft Outlook (formerly Hotmail): Microsoft Outlook (formerly Hotmail): Free email and calendar | Microsoft 365, click "sign in" to see if this entry can be directly used hotmail.com login
Also, since the documentation shows that it can be used in the "Outlook apps", if you are using the outlook.com web version, you can try installing the Outlook app to see how it goes.
I understand very well that you suddenly encounter a situation where you cannot access your email. If there are other error messages here, please share the content of the message or screenshots with us, which may help you decide the next step.
Finally, I need to explain to you that the community forum is a technical support department, and the development department does not pay attention to the user feedback here in real time. If you are willing to share your constructive ideas with the development department of Microsoft, it will be very meaningful and can help Microsoft product development to better understand and fit the user support experience.
I hope it can help you solve the problem. If there is anything I can help you with, please leave me a message!
Best Regards ,
Morning | Microsoft Technical Support Community
I have problems to see my emails in otlock.