Outlook crashes when I attempt to attach an email (.msg) to an outgoing email

Anonymous
2024-02-20T19:12:33+00:00

I updated my computer this morning and now anytime I try and attach an email to an outgoing email, my entire Outlook crashes (before the email attaches and I get a chance to try and send the outgoing email). I've tried restarting Outlook and my computer. I have no problem attaching and sending other types of files. The issue is not limited to one particular email message I'm trying to attach or send -- I've tested the issue, and it has happened with all my tests or various email (.msg) attachments and outgoing emails.

I routinely attach emails from within my Outlook to my outgoing emails in Outlook, by dragging and dropping the email I want to attach to my outgoing email. This is the first time I'm having this issue. I imagine it may have something to do with the update I was forced to run this morning.

Any troubleshooting advice would be much appreciated. Thank you, all!

Outlook | Windows | New Outlook for Windows | For home

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  1. Anonymous
    2024-03-19T17:07:54+00:00

    There is no formal documentation for this issue. The service change was that the Outlook Team turned off a feature change flight that was found to be causing the issue. That feature will stay off until the hard coded change gets rolled out.

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  2. Anonymous
    2024-03-19T16:42:28+00:00

    Is there a location where we can see these service changes that were rolled out March 14th?

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  3. Anonymous
    2024-03-18T16:49:47+00:00

    It is working as of this morning for me and I am confirming with my customers.

    Thank you,

    Rob.

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  4. Anonymous
    2024-03-18T15:40:35+00:00

    I Just updated to Microsoft's newly released March 4 Version 2402 Build 17328.20162 and we are still experiencing the same issue.

    I just looked and our IT must have pushed the newest release. It seems to work for me now.

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  5. Anonymous
    2024-03-18T15:24:26+00:00

    Attempted that previous to my original post. Still the same result.

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