Outlook crashes when I attempt to attach an email (.msg) to an outgoing email

Anonymous
2024-02-20T19:12:33+00:00

I updated my computer this morning and now anytime I try and attach an email to an outgoing email, my entire Outlook crashes (before the email attaches and I get a chance to try and send the outgoing email). I've tried restarting Outlook and my computer. I have no problem attaching and sending other types of files. The issue is not limited to one particular email message I'm trying to attach or send -- I've tested the issue, and it has happened with all my tests or various email (.msg) attachments and outgoing emails.

I routinely attach emails from within my Outlook to my outgoing emails in Outlook, by dragging and dropping the email I want to attach to my outgoing email. This is the first time I'm having this issue. I imagine it may have something to do with the update I was forced to run this morning.

Any troubleshooting advice would be much appreciated. Thank you, all!

Outlook | Windows | New Outlook for Windows | For home

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  1. Anonymous
    2024-03-18T15:20:19+00:00

    This is the result I get from that command.

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  2. Anonymous
    2024-03-16T22:04:22+00:00

    you can repair your Outlook installation through the Control Panel's Programs and Features section. If that doesn't work, try disabling any recently installed add-ins or starting Outlook in safe mode to isolate the problem.

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  3. Anonymous
    2024-03-16T21:44:37+00:00

    has anyone tried to run: outlook.exe /reset to see if it fixes the issue on a pc experiencing the issue.
    2 of my users are experiencing the same thing but not on my machine and I cannot get a hold of them now. Can someone try the /reset command and report back if it fixes it?

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  4. Anonymous
    2024-03-12T11:53:55+00:00

    20162 was still giving my users this issue as well, 20184 is now available and appears to fix the attachment of .msg items crashing

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  5. Anonymous
    2024-03-06T16:43:54+00:00

    I Just updated to Microsoft's newly released March 4 Version 2402 Build 17328.20162 and we are still experiencing the same issue.

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