NEW Outlook app: how to add an IMAP account with user name different from email address?

Anonymous
2023-10-03T17:11:29+00:00

The advanced configuration will allow me to specify an SMTP user name but there is no way to configure the IMAP user name being different from the email-address.

Outlook | Windows | New Outlook for Windows | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

67 answers

Sort by: Most helpful
  1. Anonymous
    2025-04-24T21:07:56+00:00

    Please don't spread false information! It doesn't help anyone; it just wastes time.

    Sorry for you but it worked for me on 3 different email accounts that the email address is different than the username

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2025-04-24T14:41:01+00:00

    Please don't spread false information! It doesn't help anyone; it just wastes time.

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2025-04-23T16:32:53+00:00

    You are right! I also can't understand why the new Outlook doesn't support IMAP - unbelievable!

    But just using classic Outlook (Outlook 365) solves your problem.

    But - only until April 2026, unless you have special licenses.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2025-04-23T15:43:45+00:00

    I was able to do this via the control panel "Mail" option. I was not able to configure this via just adding an account inside of Outlook.

    To be very, very clear - you were able to add a custom IMAP login name for Outlook (New) via the control panel Mail option???

    Previously - that has only worked for Outlook 365 (aka outlook old).

    If this is true - what version of windows were you using? This still isn't possible with Outlook (new) and Windows 10 for me.

    In other words - this menu (Outook 365):

    Image

    Has no bearing on the settings referenced here: (Outlook for Windows):

    Image

    Where the IMAP login is "jsmith" - not "******@mail.com". With Outlook for Windows (aka Outlook (new)), there still doesn't appear to be a way to use an IMAP login that isn't an email address.

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2025-04-23T12:40:04+00:00

    I was able to do this via the control panel "Mail" option. I was not able to configure this via just adding an account inside of Outlook.

    Was this answer helpful?

    0 comments No comments