Upgrading to new outlook will not accept IMAP accounts

Anonymous
2023-10-30T10:18:33+00:00

Hi

trying to upgrade but when giving al the information of my IMAP connection the continue button is greyed out.

On another MS forum people are saying IMAP is not enabled yet, is that correct?

Outlook | Windows | New Outlook for Windows | For business

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Anonymous
2023-10-30T11:11:42+00:00

Hey there, my name is Ajibola and I'm excited to help you today!

Indeed, the new Outlook for Windows does not support IMAP accounts yet. This means that you cannot add your email account from Yahoo!, iCloud, or other providers that use IMAP protocols to the new Outlook app. The new Outlook for Windows currently supports Exchange-backed Microsoft 365 work or school accounts, Outlook.com accounts, and Gmail accounts.

However, there is some good news. The new Outlook for Windows team is working hard to add support for more account types in the future, including IMAP accounts. They have not announced a specific timeline for this feature. Still, they have stated that they are listening to user feedback and prioritizing the most requested features https://support.microsoft.com/en-us/office/getting-started-with-the-new-outlook-for-windows-656bb8d9-5a60-49b2-a98b-ba7822bc7627. You can check their blog posts and release notes for the latest updates on the new Outlook for Windows development.

In the meantime, you can still use the classic Outlook for Windows app to access your IMAP account, or use a web browser to access your email provider's website. You can also switch back and forth between the new and classic Outlook for Windows apps by using the toggle switch at the top-right corner of the window.

If you have any further questions or need additional assistance, please feel free to ask. I'm here to help!

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Kind regards

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  1. Anonymous
    2025-01-12T18:07:33+00:00

    I cannot use my old calender now because a box shows up trying to getme to sign into new outlook

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  2. Anonymous
    2025-01-08T14:00:40+00:00

    Hi Paula, I haven't tried this but this is what is suggested if you search on line:

    Is Outlook installed? Outlook.exe is here - you can use Windows key + R to open the Run command and paste the path, including the parenthesis in the run box then press Enter.

    "C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE"

    if you use 32-bit Office, it is here -

    "C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE"

    If Outlook is installed and new Outlook opens when you click the link, see Use Classic Outlook, not New Outlook (slipstick.com)

    If it is not installed, you can download Outlook here: https://support.microsoft.com/office/you-can-t-open-classic-outlook-on-a-new-windows-pc-5c94902b-31a5-4274-abb0-b07f4661edf5

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  3. Anonymous
    2025-01-08T13:37:35+00:00

    I have one primary IMAP email account and a few secondary Gmail accounts. To use email from all my accounts merged together, I have resorted to Samsung Mail on my Android phone which can access and merge all my IMAP and Gmail accounts. To access the IMAP account on my Windows powered laptop, I login to it separately through Webmail. Outlook will only access my Gmail accounts but I can't merge them together in one list and have to go into them individually. Very inconvenient when on my laptop in Outlook.

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  4. Anonymous
    2025-01-08T10:43:11+00:00

    Hello when i downloaded the new outlook the file called Outlook.exe got deleted and now I can't open the old version of outlook. what do you suggest as i need to use outlook with 4 imap email based accounts. I just dont understand what to do.

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