Upgrading to new outlook will not accept IMAP accounts

Anonymous
2023-10-30T10:18:33+00:00

Hi

trying to upgrade but when giving al the information of my IMAP connection the continue button is greyed out.

On another MS forum people are saying IMAP is not enabled yet, is that correct?

Outlook | Windows | New Outlook for Windows | For business

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Anonymous
2023-10-30T11:11:42+00:00

Hey there, my name is Ajibola and I'm excited to help you today!

Indeed, the new Outlook for Windows does not support IMAP accounts yet. This means that you cannot add your email account from Yahoo!, iCloud, or other providers that use IMAP protocols to the new Outlook app. The new Outlook for Windows currently supports Exchange-backed Microsoft 365 work or school accounts, Outlook.com accounts, and Gmail accounts.

However, there is some good news. The new Outlook for Windows team is working hard to add support for more account types in the future, including IMAP accounts. They have not announced a specific timeline for this feature. Still, they have stated that they are listening to user feedback and prioritizing the most requested features https://support.microsoft.com/en-us/office/getting-started-with-the-new-outlook-for-windows-656bb8d9-5a60-49b2-a98b-ba7822bc7627. You can check their blog posts and release notes for the latest updates on the new Outlook for Windows development.

In the meantime, you can still use the classic Outlook for Windows app to access your IMAP account, or use a web browser to access your email provider's website. You can also switch back and forth between the new and classic Outlook for Windows apps by using the toggle switch at the top-right corner of the window.

If you have any further questions or need additional assistance, please feel free to ask. I'm here to help!

Give back to the Community. Help the next person with this issue by indicating if this reply solved your problem. Click Yes or No below.

Kind regards

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  1. Anonymous
    2024-08-28T19:56:00+00:00

    Quite possible. Gmail and Yahoo email all have 2FA, and there is an IMAP password as well as the user's PERSONAL email PW. ISP's such as Charter-Spectrum and Comcast, are a "dollar short and a day late" when it comes to 2FA and IMAP passwords. And MS is dragging their feet with finding a way around lazy ISP's that are not motivated enough to add 2FA with IMAP passwords. When I called my ISP, Charter-Spectrum, they informed me that they might have 2FA in the future, but to give every email user their own IMAP PW would take a lot of software time to upgrade, and right now they are spending all their time and money on "Hi-Split." And of course, all the ISP's are under tremendous competition from all the Streaming companies, so you can understand where their financial heads are.

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  2. Anonymous
    2024-08-28T19:23:54+00:00

    The bizarre side to this is that outlook for android, which for us stopped working a few years back for about a year and a half when it was upgraded

    (similar issues not accepting imap details), has now, for two years or more, been accepting our email details without complaint. Maybe this is the MSoft method, to leave imap of users to last, first on android, then on Windows 11.

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  3. Anonymous
    2024-08-27T16:51:45+00:00

    100% agreement. There is more top this story than we are being told.

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  4. Anonymous
    2024-08-26T03:54:26+00:00

    You're not listening or reading either. They know exactly what they are doing. They disabled the 'feature' so they can probably charge us when they finally retire Windows Mail. Mark my words. Wait and see. If I'm wrong - great. But I doubt it.

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