Upgrading to new outlook will not accept IMAP accounts

Anonymous
2023-10-30T10:18:33+00:00

Hi

trying to upgrade but when giving al the information of my IMAP connection the continue button is greyed out.

On another MS forum people are saying IMAP is not enabled yet, is that correct?

Outlook | Windows | New Outlook for Windows | For business

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Anonymous
2023-10-30T11:11:42+00:00

Hey there, my name is Ajibola and I'm excited to help you today!

Indeed, the new Outlook for Windows does not support IMAP accounts yet. This means that you cannot add your email account from Yahoo!, iCloud, or other providers that use IMAP protocols to the new Outlook app. The new Outlook for Windows currently supports Exchange-backed Microsoft 365 work or school accounts, Outlook.com accounts, and Gmail accounts.

However, there is some good news. The new Outlook for Windows team is working hard to add support for more account types in the future, including IMAP accounts. They have not announced a specific timeline for this feature. Still, they have stated that they are listening to user feedback and prioritizing the most requested features https://support.microsoft.com/en-us/office/getting-started-with-the-new-outlook-for-windows-656bb8d9-5a60-49b2-a98b-ba7822bc7627. You can check their blog posts and release notes for the latest updates on the new Outlook for Windows development.

In the meantime, you can still use the classic Outlook for Windows app to access your IMAP account, or use a web browser to access your email provider's website. You can also switch back and forth between the new and classic Outlook for Windows apps by using the toggle switch at the top-right corner of the window.

If you have any further questions or need additional assistance, please feel free to ask. I'm here to help!

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Kind regards

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  1. Anonymous
    2024-04-26T12:47:34+00:00

    I live in rural France.

    One day I entered the old Windows mail app and it closed and opened the new Outlook with a window asking for input of my mAil provider. It then opened up and was transferring the mails, just one account. Been working perfectly and since added 2 other accounts easily.

    My ISP here in France is @free.fr

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  2. Anonymous
    2024-04-26T11:24:36+00:00

    Are you located in Canada or the USA? While on vacation in Florida last week I was able to add and use my IMAP account, but when I got home to Canada, it stopped connecting.

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  3. Anonymous
    2024-04-26T10:10:50+00:00

    What providers?

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  4. Anonymous
    2024-04-26T09:48:34+00:00

    I use new outlook on windows 10 and have 3 IMAP accounts that have been working for at least 3 months.

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