Outlook for Android notifications stopped popping up around January 10, 2024. Emails are syncing properly but no notifications are coming up. Calendar and support notifications do show up properly and timely. Also, random email notifications appear from time to time (~1 in 100 emails) without a specific pattern as to why they show up. Device: Pixel 8 Pro (updated) App: Outlook (current version) Account: Personal (Microsoft 365 Personal subscription) Attempted troubleshooting steps: Checked notification setting and enabled / disabled each notification type in app and in Android settings Tested push notification in app and provided screenshot to mobile support team (most of the time test is successful sometimes it does time out) Cleared storage & cache / deleted account / reinstalled app Restarted device and tested with / without wi-fi Installed Outlook Lite and all notifications are working properly (emails arrive at the same time in both apps but Outlook does not generate a notification) I have a ticket open with support for about a week now but so far no progress. I was wondering if anyone else is experiencing this and if you found a fix.

After hundreds of back and forth messages with the in-app support team, the problem was resolved by the most recent update despite trying pretty much everything they could throw at me. It does appear to be a systemic issue affecting random accounts although at this time no one wants to admit there is a problem. As a temporary solution I would suggest installing Outlook Lite which worked perfectly for me and just waiting for the next update if you don't feel like spending hours and energy with the in-app support team. :)

Please fix this Microsoft. It's an obvious issue.

I have the exact same issue with the exact same phone and exact same experience. Outlook lite notifies me perfectly as well as another 3rd part email client. However, Outlook does not. Really hoping this can be fixed soon.

Hello I have same situation here, android 14 , samsung s22 and s24 . have you found a solution ?

It's been way too long for this to still be an issue. In May it will be 4 months.

Outlook for Android notifications stopped working

Anonymous

Outlook for Android notifications stopped popping up around January 10, 2024. Emails are syncing properly but no notifications are coming up. Calendar and support notifications do show up properly and timely. Also, random email notifications appear from time to time (~1 in 100 emails) without a specific pattern as to why they show up.

Device: Pixel 8 Pro (updated)

App: Outlook (current version)

Account: Personal (Microsoft 365 Personal subscription)

Attempted troubleshooting steps:

Checked notification setting and enabled / disabled each notification type in app and in Android settings
Tested push notification in app and provided screenshot to mobile support team (most of the time test is successful sometimes it does time out)
Cleared storage & cache / deleted account / reinstalled app
Restarted device and tested with / without wi-fi
Installed Outlook Lite and all notifications are working properly (emails arrive at the same time in both apps but Outlook does not generate a notification)

I have a ticket open with support for about a week now but so far no progress.

I was wondering if anyone else is experiencing this and if you found a fix.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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47 answers

Anonymous

2024-02-02T22:20:11+00:00

After hundreds of back and forth messages with the in-app support team, the problem was resolved by the most recent update despite trying pretty much everything they could throw at me. It does appear to be a systemic issue affecting random accounts although at this time no one wants to admit there is a problem. As a temporary solution I would suggest installing Outlook Lite which worked perfectly for me and just waiting for the next update if you don't feel like spending hours and energy with the in-app support team. :)
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Anonymous

2024-03-27T01:10:28+00:00

Please fix this Microsoft. It's an obvious issue.
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10+ people found this answer helpful.

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Anonymous

2024-04-24T18:06:39+00:00

I have the exact same issue with the exact same phone and exact same experience. Outlook lite notifies me perfectly as well as another 3rd part email client. However, Outlook does not. Really hoping this can be fixed soon.
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10+ people found this answer helpful.

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Anonymous

2024-02-02T09:25:25+00:00

Hello

I have same situation here, android 14 , samsung s22 and s24 . have you found a solution ?
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Anonymous

2024-04-22T20:22:36+00:00

It's been way too long for this to still be an issue. In May it will be 4 months.
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7 people found this answer helpful.

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