Outlook emails not deliverable to yahoo and aol

..can I jump in here?

First off - I know nothing about nothing and wont pretend to know anything :)

I seen your post so I used icann, mxtools, easydmarc to do a little investigating.

(I am NOT the admin for our company - So, I have no access to the 365 admin portal. We farm it out to 1 guy who has had a ticket started but NO call back from Microsoft. Our "website" setup was handled by another guy. I am just the Ecommerce admin "guy".

Mail has not been an issue for 6+ years.. Starting 1.5 weeks ago we started to get more spam emails and I eventually noticed the E-mail sending issue.

(Microsoft take more than a personal hit in the latest personal email hack being reported in the news?)

We use NO exchange server on-site. It should all be Office 365 Business cloud with several users having the actual Outlook program on their pc's.

We have an Ecommerce website and I am running our ".com" address in the above online testing programs.

All of the above tools are showing our SPF record as having an "invalid syntax error". It's weird.. the TXT record you show is like ours = However, ours looks like ****outlook.co m -all.

Notice the space? .co m

and all the utilities point that out. SPF issue, DMARC policy not enabled, DMARC record not published.

icann advises:

• Nameservers: DNS1.REGISTRAR-SERVERS.COM DNS2.REGISTRAR-SERVERS.COM
• NAMECHEAP = registrar

"A" records.. is the "-" mark correct format as shown below?

Thanks for any insight - started thread on the 13th and still no resolution :(

i was able to access WIX and the DNS modification page. when I attempt to copy and past the following text in the value:

v=spf1 include:spf.protection.outlook.com -all

I get an exclamation mark saying that I need to enter a valid ipv4 address or range.

what am I doing wrong?

My guess is you weren't doing a TXT record and rather you were trying to create an "A" record or one of the other DNS records. You don't want to change the nameservers, you don't want to change any other records.

Not sure. I don't use Wix and I can't see what you're looking at. Perhaps these WIX articles can help:

https://support.wix.com/en/article/adding-or-updating-spf-records-in-your-wix-account

https://support.wix.com/en/article/adding-or-updating-txt-records-in-your-wix-account

Remember, you can't have multiple SPF records.

This is my SPF (TXT record):

i was able to access WIX and the DNS modification page. when I attempt to copy and past the following text in the value:

v=spf1 include:spf.protection.outlook.com -all

I get an exclamation mark saying that I need to enter a valid ipv4 address or range.

what am I doing wrong?

By "host" I assume you are talking about your DNS hosting company (wix.com? Google?)? Network Solutions is my DNS hosting provider. I have an online account on their website. I simply sign in to my account and edit my company DNS records to add or remove. I don't contact anyone entries. I'm an IT admin btw.

Perhaps you can ask them to add a new SPF record for you if you have no access to edit your own DNS records.