Selecting text no longer working properly in Outlook Web App on MacOS

For me, anywhere in the email web client, those hotkeys are triggered when:

• I press and release the option key
• I hold down the option key for about 2 seconds without releasing
• I continue holding down the option key for about 1 second after letting go of another button (e.g., I press option+arrow, release arrow, but continue holding down option)

In all cases, pressing the escape key removes focus from the hotkeys and returns focus to the email compose box.

Overall, this is way less inhibitive than the previous issues between April and June, but I think worth documenting as a potential bug so long as others are experiencing it (unless there are people out there who actually want this to happen when you press the option key).

These are largely the symptoms I have as well with one key difference: tapping "esc" still keeps me on the menu and doesn't return me to the compose box. I have to click with my mouse to get back to it. This is somehow even more disruptive than the previous bug.

For me, anywhere in the email web client, those hotkeys are triggered when:

• I press and release the option key
• I hold down the option key for about 2 seconds without releasing
• I continue holding down the option key for about 1 second after letting go of another button (e.g., I press option+arrow, release arrow, but continue holding down option)

In all cases, pressing the escape key removes focus from the hotkeys and returns focus to the email compose box.

Overall, this is way less inhibitive than the previous issues between April and June, but I think worth documenting as a potential bug so long as others are experiencing it (unless there are people out there who actually want this to happen when you press the option key).

Sad news... as of yesterday (August 28), pressing and releasing the option key in the Outlook Mail web app (using Chrome on MacOS, no plugins/scripts running) has started to lose focus from the "compose" window. Expected behavior is nothing changes. What happens is these little black lettered "shortcut" buttons pop up:

Since June 12, emails have been blissfully bug-free. This issue with the option key is a small thing, but I hope it isn't a harbinger that the other bugs are coming back too.

Anyone else noticing this?

This doesn't just affect Microsoft365. outlook.live.com clearly shares some of the same codebase — how does someone using that (aka Hotmail) raise a support ticket?

Hello Justin

We warmly welcome you to Microsoft community.

Have you tried using outlook on the web in incognito mood? Kindly check and implement the sign-in methods in OWA for MacOS. How to sign in to Outlook.com on a device that's not yours - Microsoft Support

Please don't hesitate to contact us if you need further assistance with the issue.

Sincerely,

Bertrand