Hotmail keeps asking for credentials on android phone

Tony. I tried getting into my hotmail account a few minutes ago, and it appears to have worked. Don't know how long it will last, but you might be able to add back in your account.

Hi Kathy. As you know I keep getting the message that I need to log in to my hotmail account, and every time I try, I keep getting account can't be authenticated.

Surprise, surprise, I tried again today, and it appears I actually was successful.

Don't know how long it will last, but hoping issue as been fixed.

Exactly why I didn't delete my hotnail account. I had a feeling once I deleted it, I wouldn’t be able to get it back. It is a Microsoft problem. They want us to use Outlook. I already had the Outlook app on my phone, and hotmail works great on that. But it's a pain to have to switch between blackberry hub and Outlook. Plus I don't like the look of Outlook, calendar views abd personalization on phone are limited, and I can't add texts, WhatsApp, instgram etc like you can on the blackberry hub. I do use Outlook on my laptop and tablet, and Microsoft is going to switch their mail app on laptop etc to Outlook this year. Also annoying cause I don't like the new look on tablet either. I'm hoping that it doesn't mean the the Outlook mail app that I'm currently using on laptop and computer, doesn't force me to change to the new look either.

Hello Lilian,

Thanks for your reply and screenshots.

The last screenshot suggest that you need to try updating your account settings. Have you tried securing your account for two step verification? If you have tried, then you may need to use an App Password for your email setup on your phone. This way you will no longer get the error message about the updating of account credentials. Please go to update settings or visit settings in your Phone and remove then readd your account to see if issue persists.

Also, to make sure you remember, set up two step verification to your account, please make sure to add at least 3 security information. Then, follow the steps here: How to use two-step verification with your Microsoft account - Microsoft Support.

You may generate app password to use as method of authentication to your email account on a mailing application. Please follow the steps here: Using app passwords with apps that don't support two-step verification - Microsoft Support

If the change you mentioned is about the Auth for Exchange, this was implemented to secure the accounts in Exchange set up for verification and to lessen the authentication through password. In this case, we are not the right team to implement such change. Please send feedback to the team, scroll down and look for feedback option - Enable or disable SMTP AUTH in Exchange Online | Microsoft Learn.

Regards,

Kathy A.

Hello Tina,

Thanks for letting us know that the issue still persists.

We would like to ask for few details so we can report it back to our Outlook Team:

1. May we know what is your current country/region? Please do not provide your complete address.
2. We would like to ask what devices you are using and is it updated.
3. What is the error message/code you are getting? Please post a screenshot and conceal your personal information.
4. What apps or services or site you visited with this error message/code.

We look forward for your response.

Regards,

Kathy A.

Kathy these are the screens in order that pop up for my hotmail account. I'm still getting mail randomly and the red screen pops up every time I open my mail app whether I'm getting hotmail or not. I read in another post that you guys had made some changes that likely caused this to happen. I respectfully request you undo the changes, and figure out another way to achieve whatever you were trying to do when you first made the changes. Frankly, this is getting to the point of being beyond annoying. Thank you.

EDIT: Removed personally identifiable information (PII) from post.