Hotmail keeps asking for credentials on android phone

Anonymous
2024-01-29T15:07:31+00:00

I have the Blackberry Hub and associated apps (password keeper, calendar, mail etc.) Installed on my android phone. For the last week when I open mail, I get a pop up asking me to verify my credentials for my hotmail account. It takes me to the account management screen where I have to enter my password. When I do so, I get the same pop up asking for credentials again. However, at certain points during the day, the account works fine and I get mail. This has happened before, but either entering my password worked, or it corrected itself the same day or next. I also have my Gmail and Sympatico email accounts in the Blackberry mail hub, as well as text messages, WhatsApp and Instagram . They all work fine. Since many other ppl have had the same issues with their hotmail account, it's definitely not the Blackberry Hub and Services that are causing the problem. Since you are in the process of transferring Windows mail to Outlook, which will affect hotmail accounts but not gmail etc., I'm wondering if this is the problem. My hotmail account works in Outlook and when I log in on the internet. I don't have a problem switching my hotmail account to Outlook, but I still want it to appear in my Blackberry mail hub.

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2024-02-02T10:56:51+00:00

    Hi,

    I too am having the same issues as described above, the issue is not resolved for me

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  2. Anonymous
    2024-01-30T19:01:16+00:00

    Hello Lilian,

    Thank you for reporting this issue!

    This is a known issue as of 2024-01-23 - Exchange Connection Issue. The Outlook team is investigating this issue and we will update this topic as soon as we have updates.

    Refer to this support article: Outlook and other apps fail to connect to Outlook.com - Microsoft Support

    We'll get back to you as soon as we have an update.

    Sincerely

    Kathy A.

    Microsoft Community Moderator

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  3. Anonymous
    2024-02-17T16:08:43+00:00

    This is exactly what is happening to me and I have unfortunately deleted the hotmail account in order to add it again hoping it would resolve itself

    Now, I can't add the hotmail account at all no matter what I do

    It doesn't work with my password or after I enable two step authentication, an app password either

    It seems to me to be a Microsoft issue because everything else works on BlackBerry hub

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  4. Anonymous
    2024-02-02T16:41:08+00:00

    I got a response saying problem has been fixed, but it hasn't.

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  5. Anonymous
    2024-02-11T18:55:45+00:00

    Hi Kathy. I read all the material you sent me and thanks for that. There are instructions for how to fix the problem if you're using Outlook on a blackberry phone, and for using default email on an android phone.

    I'm using the blackberry hub and services app on my android phone for my mail from my ISP and gmail as well as hotmail, calendar, password keeper, notes etc.

    I wish to keep using the blackberry app for my mail, etc.

    I like the blackberry hub because all of my mail, accounts. texts, WhatsApp, Instagram. Facebook etc are in one place and I don't have keep switching between apps to read things, send messages, texts, connect to Facebook, instgram and WhatsApp notifications.

    While I like using outlook on my laptop and tablet, I don't like using it on my phone.

    I don't like the screen set up, or the lack of personalization options. I don't like having to switch between accounts to read mail. I don't like the calendar display or the options for changing the display, and either there isn't a monthly view option which is my preferred view, or I can't easily locate it, which if that's the case, does not help with ease of use of outlook on Android phones.

    Even if I liked outlook on my phone, I can’t find a way to add texts, WhatsApp, Instagram, Facebook etc to the app, and if there is a way this also goes to ease of use. Plus I wouldn't add them if it means I have to switch between accounts as is currently the case.

    My ISP and Gmail accounts have never given me error messages in my blackberry hub as has happened recently with hotmail and occasionally with hotmail over the last few years.

    So, what I really need from you is instructions on how to get hotmail to stop giving me the notifications, and screens I sent you.

    I am getting hotmail mail in my blackberry hub but with a time lag, or periods of time where nothing comes through, and then later I get a bunch of mail messages all at once.

    If Gmail, ISP mail, texts, WhatsApp, Facebook and Instagram etc can all work seamlessly with my blackberry hub, there has to be a way to have hotmail work the same way without a a bunch of hoops to jump through.

    I would very much appreciate instructions on how to get hotmail to work with my blackberry hub as it has for many many years.

    Thank you

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