BlackBerry android devices or any Google device can't connect to outlook server

Anonymous
2024-01-18T10:50:38+00:00

Hello, I have changed my password with outlook and after I tried to updated with BlackBerry hub services either on my android device or Pixel 8 can't authenticate or connect to server errors persists. Microsoft Azure certificate comes faulty as well and I need a solution for it because it looks like nobody in this office using BlackBerry hub app in pixel 8 and even BlackBerry key2 can't connect to outlook. After uninstall and reinstall does the same "can't connect to server" or "can't authenticate" error not on exchange server, imap or pop. I tried everything and Microsoft seems not to answer questions about it.

Outlook | Outlook for mobile | Outlook for Android | For home

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  1. Anonymous
    2024-02-02T21:22:29+00:00

    I get authentication error intermittently and simply ignore. However, email and calendar seem to be working normally. I have not reconfigured anything.

    Must say I'm surprised how many people subscribe to BB Hub.

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  2. Anonymous
    2024-02-02T10:05:15+00:00

    Likewise, I've emailed Blackberry Support a couple of times and not heard anything back; I know the monthly cost of Hub+ is not a great amount, but nevertheless, I am a paying customer.

    Also, Microsoft claiming it is Resolved, when it is patently obvious that it is not. I might be a bit cynical but of course 3rd party apps having issues is a benefit to Microsoft. I have always used Outlook on my PC, but never used it on portable devices as it doesn't fit my needs to do so; I am now forced to use the Outlook app on my devices.

    This is all very frustrating. My next Blackberry subscription is at the end of Feb, if it's not sorted by that point, then sadly, it will be bye bye Blackberry.

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  3. Anonymous
    2024-02-01T22:27:15+00:00

    Hi all,

    I just posted this request in another thread, Outlook 2016 doesn't accept password or app password - Microsoft Community.

    The service team asked me to get the Outlook.com email address for those seeing the issue so they can check the backend to investigate what is causing the auth prompts. Thank you to those that responded. If they need more I will post again 2/2/24.

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  4. Anonymous
    2024-02-01T17:22:56+00:00

    ORANGE means Server problem. It is Microsoft Server

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  5. Anonymous
    2024-01-31T22:03:41+00:00

    Well Blackberry is no help ... they simply blame Microsoft.

    And they closed my case:

    "

    Hello,<br><br>Thank you for your recent contact with BlackBerry Customer Support.<br><br>This email is to confirm that your case is now closed.<br><br>If you have any further questions, please reply to this email within the next five (5) days. Please include your thread ID number,ref:!00D360b9zz.!500KZ0sdt9:ref, in the message body for reference.<br><br>Thank you for choosing BlackBerry.<br><br>Sincerely,<br><br>BlackBerry Customer Support <br>www.blackberry.com/contact<br><br>Tip! Feel free to check out the many self-serve options BlackBerry has to offer. These include the BlackBerry Knowledge Base, BlackBerry Support Forums and the BlackBerry Help Blog.

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