can't opening settings in the "new" Outlook

Anonymous
2024-03-15T12:37:24+00:00

I tried the new Outlook sind a week. So far it worked with my my 7 email accounts. I also could opening the settings window. But suddently since yesterday when I click on the settings the window is opening but empty. I only see the text "loading..." but nothing happens.

I tried to repair, reset and even uninstall and reinstall it again. Nothing helped. Even though the uninstalled warned me that all data are removed, after installing it again, all acounts were visible again... can I something delete the synced acounts in the cloud?`What can I do to be able to opening the settings again????

Outlook | Windows | New Outlook for Windows | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

60 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-05-06T10:32:54+00:00

    I found a solution.

    Copy that folder as a backup

    "C:\Users\dinle\AppData\Local\Microsoft\Olk\EBWebView\Default\Local Storage\leveldb"

    Delete that folder totaly

    "C:\Users\dinle\AppData\Local\Microsoft\Olk\EBWebView"

    Open one time New Outlook (It will come to setup page never mind close new outlook)

    Go to

    "C:\Users\dinle\AppData\Local\Microsoft\Olk\EBWebView\Default\Local Storage" folder and past your backup folder inside your backup is leveldb folder and past it and rewrite it.

    Than open your New Outlook and you can reach settings and you will not lose any mail or mail setup.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2024-05-04T20:05:36+00:00

    Oh my word!! You have no idea how grateful I am to you for this workaround!! I have just started a new job, and couldn't get rid of any of my old accounts, couldn't create a new email signature, couldn't do anything that involved any access to "settings" as I just got a dead or constantly buffering "loading..." message.

    I reported this to Microsoft so many times, with no reply. Thanks so much for posting this fix!!!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2024-04-27T04:31:25+00:00

    This worked for me.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2024-04-09T16:50:42+00:00

    Thank you so much!

    I resolved a client's issue with this "workaround"

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2024-03-19T11:41:14+00:00

    Hello Grit,

    We are happy to hear that the problem you had with Outlook can't access settings has been resolved. Glad to know you were able to find some other helpful workaround.

    To help other customers searching for help on related issues, please mark the response you found most helpful by clicking “Yes” on the bottom of that post. This will ensure the helpful responses are most visible when searching (and you can vote more than once if the solution was spread over multiple posts). 

    Thanks again for choosing Microsoft! 

    Sincerely, 

    Ciarra BD.

    Was this answer helpful?

    0 comments