Can not preview or download attachments in Outlook.

Very frustrating; I do not use Outlook Web. It has been a constant annoyance, the only comfort now is that I am not the lone sufferer.

Can this be fixed please

This is the reply I received.

At present I'm able to preview and download attachments again.

This issue was posted to Service Health starting Friday, March 29, 2024, at midnight UTC.

Incident number: EX776161

**User impact:**Users may be intermittently unable to download attachments or view embedded images in Outlook on the web and Outlook mobile apps. This issue started on Friday, March 29, 2024, at midnight UTC and is still ongoing. The root cause of the issue is a code configuration issue in a recent update intended to improve the reliability of Outlook on the web and Outlook mobile apps. The impact is intermittent and affects users attempting to download attachments and view embedded images. Users may see the error message 'Error downloading the file content.' To mitigate the issue, users are advised to sign out and then back into their Outlook accounts.

More info: The engineering team is continuing to track and deploy a fix for the code configuration issue causing the problem. Users are advised to sign out and then back into their Outlook accounts to ensure the mitigation takes effect. The deployment of the fix is ongoing, and the team is monitoring telemetry to ensure full recovery.

Current status: The engineering team is continuing to monitor the deployment of the fix and expects users to see relief as it reaches their environment. The next update is scheduled for Monday, April 15, 2024, at 11:00 PM UTC. Users are advised to log out and back into their devices for the changes to take effect.

Scope of impact: Users attempting to download attachments and view embedded images in Outlook on the web or Outlook mobile apps may be intermittently impacted.

Root Cause: The root cause of the issue is a code configuration issue in a recent update intended to improve the reliability of Outlook on the web and Outlook mobile apps. This issue is causing long-running sessions, preventing attachment downloads and embedded image viewing.

Users can view current information and updates on the Service health dashboard at the link here https://portal.office.com/servicestatus.

Sincerely,

Eleni | Microsoft Community Moderator

Does Microsoft understand how this has negatively affected the operations of businesses who have chosen to commit to Office 365's web apps? All this does is remind us of how monopolistic practices by Microsoft are undermining free enterprise around the world. It sure makes me look at the Office suite of apps and wonder if these clunky pieces of code from the 1980s are even necessary any more in the Brave New World of generative AI.

Hi everyone,

According to Microsoft support, they expect the issue will be resolved by the next scheduled update on Tuesday, April 9, 2024 at 5:00 AM GMT+8

So, no choice than to wait for now.

Regards,

Rob

Interesting because I just started to have this issue the afternoon of April 8, EDT. Is there a fix for the fix?

Hi, I have been experiencing the exact same issue for the past few days. I cleared the Chrome history and cache data and it persists.

Do you have any estimates of when it will be fixed? Any sticky tape I can use until then?

Thanks,

Sab