Stuck on robot verification complete

Anonymous
2023-10-29T01:00:01+00:00

Hi. I am trying to change my account password as I was unable to log in.

I complete the robot verification but stuck on verification complete screen as it does not redirect to the next screen. I am unable to get past this.

Tried different devices/networks/browsers. The account recovery is completely useless.

Nothing I can do.

Need help with this.

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-11-04T02:07:51+00:00

    I am locked out of my main outlook account, can't change anything in my other two accounts but since I have my main mail account on my phone I can still receive emails but only to disappear two seconds latter. NOW I WAS TOLD THAT MICROSOFT OUTLOOK HAS LOCKED MY ACCOUNT TO HELP ME STOP HACKERS ? WHY IS EMAIL STILL BEING SENT TO ME THEN FOR TWO SECONDS ON MY PHONE.

    It has made me better at screen shots i can tell you.

    NOW WHEN WILL ANY ONE AT MICROSOFT PLEASE RESPOND.

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  2. Anonymous
    2023-11-04T00:25:49+00:00

    This is so bad of Microsoft to let this happen, it has affected my business and cost me money. It needs to be in the papers!

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  3. Anonymous
    2023-11-03T22:20:35+00:00

    Double tap the microsoft symbol in top left corner to progress.

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  4. Anonymous
    2023-11-03T20:40:30+00:00

    The issue is still a thing after several days! The fact that now almost 400 people reported that they're facing the same issue below the post is making this more frustrating. Microsoft better fix the faulty captcha ASAP.

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  5. Anonymous
    2023-11-02T22:05:55+00:00

    Relax, this is not your fault. This is due to MS's incapabilities, give the engineers time to fix it

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