Sharing from Word to Outlook still opens the old Outlook and not the new one so the emails are not sending.

I had a user today with the same issue. To fix the issue I used the toggle to switch back to Classic Outlook. Then I switched it back to New Outlook and it resolved the issue. Shared word documents are now opening in the New Outlook.

I am curious if this was a long term fix. I can switch from new to classic then back to new. That allows the file/share routine to work for a period of time but then fails again. After the failure file/share reverts back to classic. Any update would be helpful.

Thanks,

Ty

The email attachment feature within Word is ** not ** completing (in the new Outlook). It returns a MAPI error.

I agree the workaround is to attach a file to a new Outlook mail message but this is not a productivity boost - adds time to the process. I am surprised that this feature, that is so often used in day-to-day tasks, was not available in the new Outlook.

New Outlook continues to provide pleasure and (often unnecessary) pain.

Same issue, doesn't hinder me much, but most users struggle with working around this issue. Best advice I have for them is don't use New Outlook.

Is New Outlook still considered Beta?

Same issue

Hi IdrisAW,

Good day.

Thank you for posting to the Microsoft Community. We are glad to assist.

I understand that you’re experiencing issues when sharing Word documents from the new Outlook. Let’s troubleshoot this and find a solution.

Check Document Size and Format:

• Sometimes, large Word documents or certain unsupported features can prevent successful email attachments. Ensure your Word document isn’t too large and doesn’t contain unsupported elements like macros, passwords, or encryption.
• You can try compressing images, removing unnecessary content, or saving the document as a PDF.

Alternative Method:

• If the “Send Link” feature isn’t working as expected, consider an alternative method:
  1. Save your Word document on your computer.
  2. Open Outlook and create a new email.
  3. Attach the Word document to the email.
  4. Send the email with the attached document.

Windows 11 Specific:

• If you’re using Windows 11, you can also try the following:
  1. Right-click on the Word file in File Explorer.
  2. Choose “Send to” and then “Mail recipient”.
  3. Enter the recipient’s email address in the Outlook new message window and click "Send".

Feedback and Support:

• Remember that the new Outlook is still evolving. If you encounter persistent issues, consider providing feedback.

I hope this helps let me know if this is contrary to what you need, I would still be helpful to answer more of your questions .

Best Regards

Community Moderator