Outlook crashes when sending emails after Microsoft Update

Anonymous
2023-11-21T17:31:25+00:00

Hi,

I had 2 updates today from Microsoft for Microsoft Office. I am using Windows 11.

"Microsoft Office Professional Plus 2016 - en-us" and "Microsoft 365 - en-us".

Versions for both are 16.0.17029.20028

This updated my Outlook client as well - I know this because it changed to a new menu bar. I changed this back to the classic outlook menu bar.

After this, my Outlook client crashes whenever I try to send an email.

I cannot revert to the new menu bar in case this is causing the issue as there is no option to do this.

I am still receiving emails.

There is a similar thread from earlier this year here: Outlook keeps crashing on email Send - Microsoft Community

If someone could kindly advise on this please. Thankyou.

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2023-11-30T23:19:50+00:00

    That fixed it for me.

    Thanks very much for everyone's involvement and feedback.

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  2. Anonymous
    2023-11-29T16:04:59+00:00

    nevermind about my questions --- just saw most recent posts about this issue today.

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  3. Anonymous
    2023-11-29T15:56:06+00:00

    Hi Gabriel,

    I have tried 'restarting' the Outlook client a few times with no success (I have Windows 11). I did this by typing "Outlook.exe/restart" in the command line. Please let me know if I need to try a restart some other way. Otherwise, when is the expected release date for the new build (i.e. 17029.20052.) that should fix this issue?

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  4. Anonymous
    2023-11-29T15:08:12+00:00

    thanks, I can send mails again ! Disabled updates for now.

    Brgrds, Hettie

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  5. Anonymous
    2023-11-29T14:28:46+00:00

    That is correct @Hettie. The bug happens on build 17029.20028. As a short term workaround you can revert to the prior working build 16924.20124 using the steps in this article, Outlook Desktop crashes sending an email from Outlook.com accounts - Microsoft Support.

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