I reset my password but my account still blocked?

Anonymous
2023-10-20T13:35:52+00:00

I reset my password but my account still blocked?

<Changed to a question>

Outlook | Windows | New Outlook for Windows | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

53 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-05-08T09:55:43+00:00

    Hi,

    I HAVE TRY TO ACCESS MY ACCOUNT FOR WEEKS AND IT KEEPS TELLING ME THAT MY ACCOUNT IS BLOCKED EVEN AFTER I HAVE CHANGED MY PASSWORD SUCCESSFULLY

    Was this answer helpful?

    6 people found this answer helpful.
    0 comments
  2. Anonymous
    2024-06-18T14:03:33+00:00

    It is until today not not resolved

    There is zero feedback from microsoft, i can give them all the data they asked but no answer

    very frustrating and i am not the only one

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments
  3. Anonymous
    2024-06-19T05:34:29+00:00

    Rob

    I did not assumed your problem is resolved, i am sure it will be never been resolved, nobody from microsoft will help you with your problem

    i have the same problem my problem is not resolved

    Microsoft is not answering for the problem and there is no helpdesk where you can send your problem

    this chatbox is only been read by customers i think

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments
  4. Anonymous
    2024-04-28T04:54:09+00:00

    My outlook email account & password was successful, however, everytime I go to access my account, it asks me to put in password, so I do and it seems I have to start all over again, i.e., get a code. This is very frustrating!

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  5. Anonymous
    2023-10-22T22:50:26+00:00

    Hi,

    Thank you for posting in Microsoft Community.

    Based on your description, it looks like your account is still blocked even after resetting your password. If you've already reset your password but your account is still blocked, there may be other factors at play. Let's work on this issue together.

    To better understand the situation, I would like to ask some questions, such as:

    • What email domain are you using? ex, Hotmail.com, Live.com, Outlook.com, etc.
    • What error message are you getting when you login in your account? please send us a screenshot of the error
    • Have you tried logging in your Microsoft account using accounts.microsoft.com website? it NOT YET, try doing so ang let me know if you will get the same error message
    • What process did you follow to reset your password?

    I understand how urgent this matter is, but I would like to ask these questions first to have a better picture of the situation.

    This might be unnecessary, but I would like to provide this support article as reference - Unblock my Outlook.com account - Microsoft Support

    Looking forward for your response soon!

    Sincerely,

    Leonardo_Y

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments