Outlook Android App error occurred during authentication. Please try again later.

Anonymous
2024-02-27T14:35:56+00:00

For some reason when my outlook app is not showing new emails, so I searched online and the advice on Microsoft site was to clear the apps cache and storage (which I did)

This has obviously removed all my setting on my phone so when i go into the app again it asked me to log in again, when i click this is automatically detects my outlook email address, I clock on this (it doesn't ask for password BTW - but i did try to just enter my email and password but same error message) but then just come up with an error saying " error occurred during authentication. Please try again later"

I am using the latest version of Outlook for Android app (27 Feb 2024) - 4.2405.2 (42405820).

I am using Android 14.

I started experiencing this issue today, Feb 27, 2024 as soon as I downloaded the Outlook app for Android.

I can log in successfully to this Yahoo Mail account, using Outlook for Windows, web etc. Only Outlook for Android is a problem.

I had issues with Google and Outlook accounts but then somehow they were resolved when suddenly the Outlook was able to sign in, even when there was the same error message displayed.

How can this be fixed, I need access to my emails asap

Thanks

Outlook | Outlook for mobile | Outlook for Android | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

72 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2025-01-04T15:55:09+00:00

    I was helping a friend of mine who had this issue, and I was able to solve it for him.

    However I don't know exactly what he did to get to this state. We tried all the steps outlined in this thread except the factory reset. Nothing worked but I decided to sign out of all microsoft accounts I could find on the tablet. I found Onedrive was signed in. I tapped sign out and it took me to the android settings accounts menu. I removed that account. I also noticed a "Samsung" account using the same outlook email. I tried to remove that account too but it asked for the password. When my friend entered the password, it was a different one. My guess is that this account was causing some authentication mixup when Outlook tried to authenticate using the same email.

    Steps:

    open android settings

    go-> Accounts and backup

    go-> Manage accounts

    Sign out of Samsung account (with same email)

    Sign out of any other microsoft account

    Also follow steps to remove cache and data from outlook, uninstall

    Reinstall Outlook and try again. Now it asked for password and we were able to sign in. Note: we selected Office365 account, Outlook account did not work. These options were not presented to us until we deleted those accounts.

    Was this answer helpful?

    6 people found this answer helpful.
    0 comments
  2. Anonymous
    2024-10-24T14:31:01+00:00

    ReynaldoB,

    You guys at Microsoft always come up with the same dumb answers.....Always the users fault. ALL OF US have tried these solutions. If they had worked, we wouldn't be posting in these chats.

    Microsoft needs to come up with a FIX not just feed us a bunch of gibberish nonsense that everyone knows.

    It's an APP problem and needs to be fixed by someone that gives a **** at Microsoft!

    Was this answer helpful?

    6 people found this answer helpful.
    0 comments
  3. Anonymous
    2024-09-25T09:54:01+00:00

    I am having the same problem.

    After some problems with the Outlook android app, I cleared data, uninstalled and reinstalled, pretty much everything I could think of, now when trying to add my existing email account to the app, I get a log in error, despite using exactly the same login credentials which I have on the desktop a version of Outlook which works fine.

    I am out of ideas.

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments
  4. Anonymous
    2024-04-01T16:15:05+00:00

    Today i am the some probkem.

    Last week, it is fine.

    I don't make any changes.

    Outlook woks in my desktop, but now don't work in android phone.

    Thanis.

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments
  5. Anonymous
    2024-05-04T07:18:14+00:00

    Also having this issue can't access my work emails anymore from my phone.

    Detects my email, made sure it's correct and that I'm up to date, authentication fails each time...

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments