Outlook Android App error occurred during authentication. Please try again later.

Anonymous
2024-02-27T14:35:56+00:00

For some reason when my outlook app is not showing new emails, so I searched online and the advice on Microsoft site was to clear the apps cache and storage (which I did)

This has obviously removed all my setting on my phone so when i go into the app again it asked me to log in again, when i click this is automatically detects my outlook email address, I clock on this (it doesn't ask for password BTW - but i did try to just enter my email and password but same error message) but then just come up with an error saying " error occurred during authentication. Please try again later"

I am using the latest version of Outlook for Android app (27 Feb 2024) - 4.2405.2 (42405820).

I am using Android 14.

I started experiencing this issue today, Feb 27, 2024 as soon as I downloaded the Outlook app for Android.

I can log in successfully to this Yahoo Mail account, using Outlook for Windows, web etc. Only Outlook for Android is a problem.

I had issues with Google and Outlook accounts but then somehow they were resolved when suddenly the Outlook was able to sign in, even when there was the same error message displayed.

How can this be fixed, I need access to my emails asap

Thanks

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2025-07-20T04:21:32+00:00

    Hi,

    I am feeling your pain. It seems as if Microsoft does not give a damn about customer satisfaction. They are so very happy to take money for their products, but entirely unable to fix an ongoing issue with their platform. I would think that there would be some sort of IT guru working within their organisation that is able to simply 'flick a few switches' and make this process seamless and simple to add email accounts to Outlook. My wife is waiting to buy a new Samsung A56, to replace her A71, but until this well-known flaw is fixed once and for all, that purchase will not be happening. I wish I had not upgraded my phone either. Microsoft have been utterly useless regarding this.

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  2. Anonymous
    2025-07-12T02:39:42+00:00

    Hi, From what I am reading, this issue has been present for many months. I had no problem with my A71, and my wife's A71 also has no issues with Outlook working on it. However, with my new A56, I am unable to set up Outlook on it with my email account. Surely, a business such as Microsoft is able to get this fixed. I am not the tech guru, they are. What I do know however, is that I am paying a yearly subscription of $159 for Microsoft 365 and I would expect issues such as this to be fixed - immediately. Microsoft, please get on and fix this glitch, rather than pretending to offer fixes, which to be brutally honest, mean nothing to the average non-tech user. A bit like me, as a paramedic, telling you how to put an IV cannula in your own arm then how to administer you own cardiac drugs in an arrest.

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