Settings for using Outlook/Hotmail SMTP via Gmail

Anonymous
2024-02-04T05:47:47+00:00

I have a few e-mail accounts, all online rather than desktop application, for differing reasons – no, none for anything dishonest or malevolent, not for spamming, nothing negative. And I normally use a gmail account to handle my Hotmail e-mail, and Outlook e-mail. (I have a couple extra account names I use in Hotmail, one is an Outlook name. That is, the e-mail to my Outlook name will come into my Hotmail account, as the Outlook name is effectively an alternate name for my Hotmail account. This is something you can do in Hotmail settings).

Mail coming into my Hotmail account automatically goes over to my Gmail account. When an e-mail originally comes into my Hotmail account using the Outlook name, it is moved over to my Gmail. When I respond to it from gmail, it will go via my Hotmail account using the Outlook name. That is set up in gmail, via SMTM (just like from a desktop e-mail client, which is what I use my gmail as, as my interface for Hotmail, because I find gmail preferable). 

OK, now to the point. In recent months, when I get an incoming e-mail in my gmail account from my Outlook (Hotmail) account, and I try to respond to it, it is sent back saying it can’t connect, says I need to check my SMTP settings. Well, I have checked, and I checked to see if Hotmail/Outlook changed them since originally set up. My settings are exactly what Hotmail/Microsoft says they should be.

SMTP server: smtp.office365.com

user name: (that is the Outlook e-mail address)

password: (correct)

Port: 587




All that matches what Microsoft/Hotmail instructs to use. 

But there is a problem. Any ideas?

Outlook | Web | Outlook.com | Settings

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  1. Diane Poremsky MVP 17,531 Reputation points MVP Volunteer Moderator
    2024-10-11T21:50:49+00:00

    Correct, it's not something enabling 2-step verification will fix.

    If the form supported 2FA, you would enter the 2nd code at the time you set it up - it should stay authenticated for a year, assuming you don't change your password. And they would likely build in a method to re-authenticate. But that is just supposition since they don't support it. :)

    Outlook.com no longer supports using an app password for email (the option to create an app password is still available but it is only for Xbox because it doesn't support oAuth2. App passwords won't work in email.)

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  2. Anonymous
    2024-02-07T22:54:24+00:00

    Hello! me1004

    Thank you for the reply!

    I understand I would highly suggest for you to contact Outlook.com for them to further investigate the issue as they have the necessary tools for resolving your issue. You can follow the steps here on this link on how to contact the Outlook.com support: How to get support for Outlook.com - Microsoft Support

    1. Enter your question or issue in the Search Help box on the right, and then press Return.
    2. If the self-help answers don't resolve your issue, try a different search, or scroll to the bottom of the Help pane and, under Still need help?, select Yes.

    I hope this helps!

    Thank you,

    Vince

    Microsoft Community Moderator

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  3. Anonymous
    2024-02-05T15:29:02+00:00

    I have been trying to use this new SMTP setting. It's not taking my loging. I put in the smtp-mail.outlook.com, I put in my user name, and I put in my passord. User name and password are anbsolutely corrrect. But when it tesrts it, I it says:  

    Oops, we weren't able to finish. Please verify that you have entered the exact settings provided by your other email service. 

    I am putting in the correct settings. I am using the correct e-mail address, the correct user name, the correct password. It is set to port 587 and to Secutre Conneciotn Using TLS.

    I even tried using merely mail.outlook.com, instead of smtp-mail.outlook.com, but no help from that.

    I have been able to use this all along, and still. The issue is on the side of those receiving my e-mail, it goes to junk, but with a certain couple, it is rejected as incoming (they are not blocking me). Bit I can;t even get this new setting to work.

    BTW, the SMTP setting in there now is: hotmail-com.olc.protection.outlook.com

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  4. Anonymous
    2024-02-04T22:59:11+00:00

    Yes, Gmail account is working fine. It's not a "client," as in a separate app, it's Gmail online. I, in effect, use it as if it were a "client." It worked fine. I originally was wondering if Hotmail might have changed its settings again. You are suggesting I go back to how I had it a few years ago to smtp.live.com. I will be trying that.

    The issue is how Hotmail is handling the incoming e-mail; Gmail is sending it fine.

    I'm also am wondering if it might simply be that I'm doing things this way, and Hotmail/Outlook has now taken to putting any such incoming e-mail into Junk folder, or even just rejecting it. If so, I hope they scale that back.

    It will be a little bit before I will have info about whether changing that setting will get things working right, but I will post back here when I find out.

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  5. Anonymous
    2024-02-04T22:45:28+00:00

    Hello! me1004

    Thank you for the reply!

    Please note that we have limited resources for the Gmail application that you are using. I would suggest to try another email client to see if you are still having the same issue.

    However, you can send/receive an email through the webmail host of your email account, correct?

    Thank you for clarifying the issue to me.

    Thank you,

    Vince

    Microsoft Community Moderator

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