New outlook for Windows not syncing read/unread status of emails

Anonymous
2024-01-18T14:11:51+00:00

Hello,

In the new Outlook for Windows, the experience is generally good except for an issue where emails read in it still appear as unread when viewed in a different client, like the Outlook desktop app or the iPhone mail app. Any ideas why? Has anyone else experienced this?

To reproduce:

  1. Open your Outlook for Windows and another client (e.g . Gmail)
  2. Find a read email in the alternate client and mark it as unread
  3. New outlook for Windows will update after ~10 seconds displaying the unread status - this is GOOD
  4. Now try doing this the opposite way around - both marking an email as read or unread within the new Outlook for Windows doesn't sync to the actual mail server. It does maintain this unread state within the Outlook for Windows even after closing however.

It's annoying because if I go through my emails on my computer, then look at them later on my phone, it still shows all emails as unread.

Edit 28th Feb 2024: I have unmarked this as resolved because there are clearly many people with later versions who still experience this issue. Please sort this out Microsoft - it's incredibly annoying.

Thanks in advance,

Jonathan

Outlook | Windows | New Outlook for Windows | For business

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  1. Anonymous
    2024-08-28T17:17:05+00:00

    Looks like this has finally been fixed as of today. Now I can use New Outlook as my default email client.

    Thanks Microsoft !!!!!!!!!!!!!!!!!!!

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  2. Anonymous
    2024-07-22T20:34:53+00:00

    Seems to work okay with my Microsoft email account. However, it does not work with my Goole amil account.

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  3. Anonymous
    2024-06-21T17:52:19+00:00

    This seems default behavior in unread filter folder. This can be changed by un-checking checkbox present in following setting :

    Settings- > Mail -> Message Handling -> In the unread filter

    Always keep items unread unless I explicitly mark them as read

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  4. Anonymous
    2024-06-13T15:07:50+00:00

    Yes, it is unbelievable how incompetent MS is with this problem! I wonder what email client the developers use?

    I have also returned to old version

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  5. Anonymous
    2024-01-20T14:54:47+00:00

    Hi Gabriel,

    Thank you for your useful response. My version is not as current as yours, so I suspect this is why!

    I assume this update will be pushed out to me at some point.

    Thank you for your help.

    Jonathan

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