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My Outlook (O365) and many others is constantly freezing. We are in online mode due to accessing shared mailboxes.
This issue started occurring after Microsoft released a big update on 10 November 2022. The message appears below everytime Outlook freezes. We can't be in cached mode as it causes issue with shared mailboxes. How do I fix this issue? thanks Lia
Using Classic Outlook on Windows for personal email, calendar, and contact management
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Great news, please share outcomes with the rest of us.
They are ignoring my ticket have asked multiple times for an update.
Hi Ali
This is what Microsoft tech support came back to me with :-
Hi Lia,
The issue is solely related to Outlook showing the warning message "Trying to retrieve...", issue is not happening to Outlook on the Web.
When you go to the browser Outlook.office.com, you are not getting the same error message. Therefore, this is not related to Exchange Online server issues or mailbox issues.
Issue is only happening to Outlook. The link I provided to you below is about the Office update that directly affects the Outlook.
https://learn.microsoft.com/en-us/officeupdates/update-history-microsoft365-apps-by-date
I provided it to you as requested as in the call you told me that you will try to uninstall the update to one of the PC.
Lia
Hi Daniel
Microsoft have come back to me with this which includes a link to what was released :-
https://learn.microsoft.com/en-us/officeupdates/update-history-microsoft365-apps-by-date
I provided it to you as requested as in the call you told me that you will try to uninstall the update to one of the PC.
Lia
Hi Lia,
How are you uninstalling the update? Office updates don't show up in Windows Update Uninstall Updates anymore I've found.
Hi Daniel
Microsoft have come back to me with this which includes a link to what was released :-
Hi Lia,
The issue is solely related to Outlook showing the warning message "Trying to retrieve...", issue is not happening to Outlook on the Web.
When you go to the browser Outlook.office.com, you are not getting the same error message. Therefore, this is not related to Exchange Online server issues or mailbox issues.
Issue is only happening to Outlook. The link I provided to you below is about the Office update that directly affects the Outlook.
https://learn.microsoft.com/en-us/officeupdates/update-history-microsoft365-apps-by-date
I provided it to you as requested as in the call you told me that you will try to uninstall the update to one of the PC.
Lia
We are also having the issue on older versions of office. My guess is that Exchange online is the issue.