Using classic Outlook for Windows in business environments
Hi Mark_302
This is a great demonstration of the falsity of Yahoo?AOL support answer, thank you for doing that
I will paste your post into my conversation with Yahoo Customer Care
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I have an IMAP email account that is hosted by AOL Mail, which I download into Outlook 365. The AOL Account has emails going as far back as 2015, and until recently all of those emails were visible (and searchable) through Outlook. About 2 weeks ago, I noticed that I could no longer search for emails going back farther than 6 months ago. Those emails are still on the AOL server; I can see them if I use AOL's webmail interface (which is pretty mediocre). But they are no longer downloading into my IMAP inbox. Indeed, at the bottom of the inbox it now says I have 10,000 items.
[!\[\](https://learn-attachment.microsoft.com/api/attachments/40c12e9d-b5a2-4a30-8bc4-4503de01cbbc?platform=QnA
That's the maximum. If I delete say 100 emails, another 100 emails will download from the AOL server but the downloading will stop when I hit 10,000. (When new emails download from the account, older emails are deleted so I'm just about always at 10,000 items). The full set of emails remains on the AOL server.
In my IMAP Account Settings for this email account, I have the "Keep Mail offline" setting pushed all the way to the right at "All".
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I can't find any setting in Outlook that limits the number of emails. Nor does there appear to be any setting in the AOL account that limits 3rd party IMAP mailboxes to only 10,000 items (at least not one that I can find). New emails are downloading and syncing with the AOL server, so my connection settings appear to be correct.
Is there some kind of Registry setting that is limiting the number of items that will load into this email inbox? I used to have access to all of the emails that were on the AOL server. Is there any way to get that back?
One last note. I deleted the AOL account from Inbox, rebooted and then reinstalled the AOL account. It still only downloaded 10,000 items in the IMAP inbox. Also I'm using the most recent version of Outlook 365.
Thanks for any help anyone can provide.](https://learn-attachment.microsoft.com/api/attachments/e4efa42d-54c3-4fa7-b54a-ae7d93efb421?platform=QnA)](https://learn-attachment.microsoft.com/api/attachments/40c12e9d-b5a2-4a30-8bc4-4503de01cbbc?platform=QnA)
Using classic Outlook for Windows in business environments
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Hi Mark_302
This is a great demonstration of the falsity of Yahoo?AOL support answer, thank you for doing that
I will paste your post into my conversation with Yahoo Customer Care
Hi Richard Williams
I replied to your tweet.
We have so many people responding here, I wish we had all these complaints where Yahoo and/or AOL could see them
I will try passing this on to AOL technical support that I have contacted via Twitter DM. They haven’t been particularly helpful though.
Thanks, Richard. I have replied to your tweet to add my support.
Yahoo and AOL give everybody slightly different variations of the same BS answer that is only meant to deflect and drag the time.
As for different dates that is exactly how distributed software rollouts work - implementations are rolled to different geographic locations at different times. Some people do not notice it right away as well. Besides, this only affects those who use desktop clients and a lot of people do not, so they won't have the same problem. I am just hopeful that enough people will react to this to make the providers do something about it.
I wonder if we as a group can escalate this to Apollo Investment fund corporate management. Anyone with that type of expertise?