Ashraf, have you got a reply for us yet? You may have the options in your screen share, but, as several of the posts below state, your customers do not. I'm not sure of the point of having a customer complaint facility if Microsoft are unable to afford us the basic human dignity of replying to emails.
As I asked yesterday, if you are unable to respond, could we have your manager's details please?
As it stands this is the last time I ever accept a 'new' or 'improved' product from Microsoft. If you lot are expecting us all to dutifully switch to Windows 11, you can flipping well forget it.