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Hi,
I manage 3 mailboxes at work and made the mistake of switching to the new Outlook a bit early [my toggle to switch back is gone?] and it's totally messed up my workflow. I was able to find my shared mailboxes after several back and forth with my IT department. Now I need to add the inboxes of those shared mailboxes to my "Favorites" list so I don't have to scroll down constantly to work those accounts.
When I right click on the shared inbox there is no option to "Show in favorites" and I get the circle crossed out when I try to drag them into favorites. Also, in the Favorites folder when I click "Add to Favorites" it brings up something wonky, and mailbox folders don't appear to be an option.
Can anyone tell me how show these shared account folders in my favorites?
Thanks
CM
Using Classic Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
It is very strange, does not show any of my Inbox emails but only deleted or moved items. I cleared the Deleted Items folder and nothing changed.
There are so many other issues too. Rules don't work the same way. You can't drag an email message to another folder, you have to save it on your desktop first and so many others I can't remember them. I tried using it for over 4 months and finally gave up. I know they are going to mandate it soon and I am dreading it!
We finally have the "sort by category" fixed and I was happy to tell our people that "now we can switch", but no, only to discover that we can't add the Inbox of Shared Mailboxes to Favorites... Geez...
Most of us (working with support or IT) has a bunch of Shared Mailboxes (I have 14 of them) and the current layout is ridiculous and not usable for us, so back to "old" Outlook again...
Like we said already It does not work for any "Shared with me" folder. BIG SHOWSTOPPER
Many Administrative Professionals effectively manage shared mailboxes for their executives and teams by using the Favorites feature in the Outlook client version. Removing this functionality in the "New" Outlook 365 version now reduces their ability to be perform with efficiency.
Adding the entire shared mailbox to favorites, results in a chaotic view as all emails are combined; e.g., sent items, inbox, etc. are all mixed together. Trig242's screenshot example is a much more efficient process that allows users to have increased productivity.