"New" Outlook: Add Shared Mailbox to Favorites

Dear Microsoft,

Same problem running several Microsoft Account and multiple E-Mail Account behind this.

Some are shared and some are not, the once that are not dshared can be added to favorites no issue.

The Shared inboxes cannot be added to the favorites list anymore, this is rather impossible to work with.

Please advise soonest when a this is patched up and folders from shared Mailboxes can be added to favorites again.

Doesn't seem to hard to achive.

Kind Regards,

Marcus BdR.

Hi Trig242,

Good day.

Hope you are doing well. Thank you for posting in Microsoft Community.

According to your description, I will share some information with you, currently new Outlook for Windows experience is developing by our related product developer team. Therefore, you may need to use Support option via selecting Help menu under the new Outlook for Windows, this way, you may need to contact our app support team to submit your this situation directly to our product developer team. They can further investigate few things based on your submitted information. They can also develop some convenient options in new Outlook for Windows in future based on users' valuable suggestion and ideas. Our product developer team also need some suggestion from users side to improve new Outlook experience. Your feedback is very important for them.

I will also share feedback portal URL so that you can submit your feedback directly to our product developer team: Microsoft Feedback portal

I would really appreciate your kind cooperation and precious time.

Sincerely,

Darpan

How is this so difficult? We are months in and this still doesn't work.

They have allowed adding the email as a shared as far as I can see, but then you can't control what it shows you.

When you add by the email address, I can't find any way to only show me the Inbox, and it shows me focused rubbish I don't need. Or stuff that's been read or deleted…
And a lot of the time doesn't show when an email arrives. I mean really, why would you break email so it doesn't report new mail, a new low this is.

All I want to see is the Inbox of each shared mailbox. I have 9 boxes to watch, and the Inbox is the only valid part for me.

They need to stop doing what they think we need and actually produce what we do need...

Umm yeah this is a real pain. We looked at maybe using Groups because Groups can be added to favourites but for managing mailboxes like accounts@, or our health monitoring accounts, this just doesn't really cut it when you need to archive information.

What's worse, is that this feature is not even under development right now. When I've checked the feedback portal the best answer so far has Microsoft considering this, which means that this isn't even a feature they are fixing yet.

So for anyone that thinks this feature is going to return soon, it's looking VERY unlikely.

Microsoft when do you plan forcing everyone on to the new Outlook? Isn't it this month? Where is the feature parity that we would expect from an update?

There are all sorts of other bugs where images aren't showing inline etc., but seriously, not being able to add a shared mailbox's inbox is actually causing us productivity loss as a result.

This is not just impacting us. We have over 70 other businesses across at least 2,000 seats that we know of who are not happy by this change.

Hi David

I only use the desktop app, I try not to use the online app. It feels just as bad as outlook android 😣.

Regards

Morten