"New" Outlook: Add Shared Mailbox to Favorites

Anonymous
2023-05-16T13:57:45+00:00

Hi,

I manage 3 mailboxes at work and made the mistake of switching to the new Outlook a bit early [my toggle to switch back is gone?] and it's totally messed up my workflow. I was able to find my shared mailboxes after several back and forth with my IT department. Now I need to add the inboxes of those shared mailboxes to my "Favorites" list so I don't have to scroll down constantly to work those accounts.

When I right click on the shared inbox there is no option to "Show in favorites" and I get the circle crossed out when I try to drag them into favorites. Also, in the Favorites folder when I click "Add to Favorites" it brings up something wonky, and mailbox folders don't appear to be an option.

Can anyone tell me how show these shared account folders in my favorites?

Thanks

CM

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2025-03-24T02:59:51+00:00

    Yup that's my line of thinking is that a minimum client version is required then there may be a server-side requirement as well. I've held off for 2 years it feels to get this feature and it's on my new Outlook client.

    Could it be that when you're forced to the new client, that has a server side version that includes this feature on OWA? I say that since my desktop client hasn't forced upgrade yet.

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  2. Anonymous
    2025-03-19T14:09:27+00:00

    There was a site linked above in this thread showing the roll out progress. I'm not convinced it's a specific version of the app (which I think is bizarre in and of itself) but the link does show that roll out is still in progress.

    My guess is it's out there for some people and we will all get it in the next while.

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  3. Anonymous
    2025-03-13T10:54:27+00:00

    Hi

    For me it is now possible to pin a shared mailbox. It is showing content from some random folders in the mailbox.

    Absolutely useless.

    Regards Sjoerd

    It sounds like you are just doing something that was always available.

    I believe you have just pinned emails sent to that address, as opposed to a folder from the Shared Mailbox.

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  4. Anonymous
    2025-03-12T16:15:20+00:00

    Hey, fellow frustrated users, lol.

    Is anyone seeing this functionality, yet?

    https://www.microsoft.com/en-us/microsoft-365/roadmap?msockid=2c7e849e534d6c751281918c52086d8d&filters=Outlook&searchterms=388913

    Apparently, it has been getting rolled out, since Feb, but I am yet to see it. I am in the UK. Anyone in other regions got this, yet?

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  5. Anonymous
    2025-03-03T12:58:01+00:00

    I can't understand how its possible that some people with the same version have the possibility and some don't.

    Could there be some Administrator setting that needs to be changed as well?

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