When sending emails from QuickBooks with Outlook, edits are discarded and the mail is sent as created by Quickbooks.

Anonymous
2022-10-18T02:15:10+00:00

The Outlook bug in this year-old thread is back.

https://answers.microsoft.com/en-us/outlook_com/forum/all/cannot-edit-quickbooks-generated-outlook-emails/cc37fa11-b801-4df4-ac5a-0dfef52be63f

Steps to reproduce:

  1. Create invoice in QuickBooks, click "Email" button.
  2. A draft email is created in Outlook from your default invoice template with the invoice attached.
  3. Edit that email - add or remove text, and send.
  4. Look in Sent Items. The sent email DOES NOT HAVE YOUR EDITS.

This is subtle, and super annoying - how often do you think to check if your e-mail got sent the way you wrote it? I only noticed because I went back to copy some text that I had written for a new e-mail and saw that it was missing from the email as sent.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2022-11-15T14:23:16+00:00

    Please update this post when a solution has been provided. Currently doing a work around posted earlier in this thread so hopefully they fix this asap.

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  2. Anonymous
    2022-11-14T22:36:16+00:00

    We've been using QB for more than 20 years without this issue, but when we installed the 2023 version of Desktop Pro about a month ago, the "can't edit email" issue started. Thanks to all who are working through this. I'd be delighted to do what I can, too!

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  3. Anonymous
    2022-11-14T15:31:26+00:00

    I just installed (last night) QB 2023, fully updated, and the issues are still there.

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  4. Anonymous
    2022-11-14T14:40:56+00:00

    Thanks for sharing your findings, Janese.

    @Andrew, all, are you still able to repro with the latest QuickBooks update? I installed QB updates, but my version did not increment, 33.0.4003.0. I'll do some more testing later today to see if I can still repro too.

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  5. Anonymous
    2022-11-12T22:45:21+00:00

    Thanks!! Since the last QB update none of my customers let me know that my emailed text was reverted to the template. Thanks for the help!!

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