When sending emails from QuickBooks with Outlook, edits are discarded and the mail is sent as created by Quickbooks.

Anonymous
2022-10-18T02:15:10+00:00

The Outlook bug in this year-old thread is back.

https://answers.microsoft.com/en-us/outlook_com/forum/all/cannot-edit-quickbooks-generated-outlook-emails/cc37fa11-b801-4df4-ac5a-0dfef52be63f

Steps to reproduce:

  1. Create invoice in QuickBooks, click "Email" button.
  2. A draft email is created in Outlook from your default invoice template with the invoice attached.
  3. Edit that email - add or remove text, and send.
  4. Look in Sent Items. The sent email DOES NOT HAVE YOUR EDITS.

This is subtle, and super annoying - how often do you think to check if your e-mail got sent the way you wrote it? I only noticed because I went back to copy some text that I had written for a new e-mail and saw that it was missing from the email as sent.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2022-11-18T02:35:15+00:00

    There is no good way to tell except the issue will stop reproducing. By tomorrow the change should be fully picked up by the client. If you see different, please let me know.

    I just tested on my repro machine and my client has already picked up the change and I no longer repro the issue. It's probably the same for you if you restart Outlook and test (with reg key removed).

    As and admin that uses patch management to delay updates for this exact scenario, how does one block a flight? KB and MS Office updates are not installed unless approved but somehow this seems to bypass that.

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  2. Anonymous
    2022-11-17T21:59:04+00:00

    There is no good way to tell except the issue will stop reproducing. By tomorrow the change should be fully picked up by the client. If you see different, please let me know.

    I just tested on my repro machine and my client has already picked up the change and I no longer repro the issue. It's probably the same for you if you restart Outlook and test (with reg key removed).

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  3. Anonymous
    2022-11-17T21:35:52+00:00

    A flight is essentially a feature enabled from the service. The registry key workaround is a way to turn off that functionality from the service. Likewise, the Outlook Team can turn the feature on and off from the service.

    How can we tell if the feature has been removed from Outlook? Is there a KB to search for?

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  4. Anonymous
    2022-11-17T20:30:32+00:00

    A flight is essentially a feature enabled from the service. The registry key workaround is a way to turn off that functionality from the service. Likewise, the Outlook Team can turn the feature on and off from the service.

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  5. Anonymous
    2022-11-17T20:21:22+00:00

    @Andrew, all,

    The Outlook Team just made a service change to remove the flight that was causing the issue. It might take up to four hours for Outlook to pick it up. After about four hours and a restart the issue should be mitigated.

    To confirm the mitigation, remember to remove the registry key:

    [HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\ExperimentEcs\Overrides] "ofqmojruwvzbn60"="false"

    After at least tomorrow please remove this registry key. It can cause other unexpected issues long term.

    What is a flight?

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