Signatures in New Outlook for Mac have disappeared

Anonymous
2022-07-17T13:23:10+00:00

On July 6 I installed the updates v16.63 (2207500) and in New Outlook the signatures from all four of the email accounts I have, have all disappeared. They are not visible in SIgnatures, and the '+' button in Edit Signatures does nothing – I can't recreate the signatures. I've upgraded to v16.63 (22070801) but no change.

I switched back to Legacy Outlook nd the signatures were all there, and I could edit and add signatures. Switching back to New Outlook, my signatures had reappeared, but once I restarted my MacBook, in New Outlook the signatures are not present and I cannot add any.

MacBook Pro (2012)

Mac OS Catalina Version 10.15.7

Microsoft 365 Business Standard

Any help gracefully received. I've tried the customer Customer Support button but the chat responses are painfully slow - conversation has been going on since July 7th with diagnostic questions taking 18-48 hours to appear.

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2022-08-16T08:00:41+00:00

    Same issue here. The signatures disappear and i'm unable to add them back.

    Reinstalling Outlook fixes it for a while, but then it start failing again.

    Specs:

    • MacOS Monterey 12.5
    • MacBook Pro 14 (M1 pro, 2021)
    • Outlook 16.63

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  2. Anonymous
    2022-08-16T06:55:33+00:00

    Same issue as well.

    Specs:

    • macOS Monterey v12.5
    • MacBook Pro (14", Apple M1 Pro, 2021)
    • Outlook v16.63 (22070801)

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  3. Anonymous
    2022-08-16T02:40:07+00:00

    Same issue.

    Specs:

    • macOS Monterey v12.5
    • MacBook Pro (M1 Max 2021)
    • Outlook v16.63

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  4. Anonymous
    2022-08-15T04:42:20+00:00

    Have exact same issue, i tried reinstalling outlook for mac ( OS Monterey 12.5 on my Mac Ai M1) and outlook V 16.63. Signatures appeared but once restarted Mac , all gone again! I did not change profile either before or after, utmost annoying and thinking of getting rid of MS 365 alltogether !

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  5. Anonymous
    2022-08-10T13:57:41+00:00

    Now... If I could figure out how to create a new folder, or get Rules working...

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