Outlook App on Android keeps crashing when trying to open an email

Anonymous
2022-09-10T04:16:25+00:00

My Outlook App won't open. I'm receiving notifications that I'm getting new mail and I can read the first couple of lines (in the notification ) but if I want to open the email to read the who thing by double clicking on it the email tries to open through the app and this crashes. To resolve this, I've already updated all the apps on my phone, rebooted the phone twice (once with a full reset). I have then tried to uninstall the outlook app and reinstall it but it says you need to deactivate the app first and you can't do this. I've also checked that the rest of the MS apps are working (word / excel etc) and they seem to be opening fine

Not sure how to resolve this issue as I didn't realise how much I read my emails on my phone until this glitch happened!

I hope you wonderful community can explain what's happening and how to resolve it

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2022-11-16T16:58:02+00:00

    The same issue is being discussed in the following link

    https://techcommunity.microsoft.com/t5/outlook/outlook-failing-to-run-on-on-samsung-galaxy-a13/m-p/3676484/page/2

    I did the following and worked for me:

    First uninstall Outlook app,

    then install the older version of outlook 4.2240.1 that is available from the GALAXY STORE.

    Finally turn off autoupdates for Outlook ONLY from the playstore

    (here is a link on how to turn off autoupdates for a specific app only https://www.phonearena.com/news/Disable-Android-updates-specific-apps_id102881).

    So this works. It is a temporary solution until a proper update is released to fix the problem.

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  2. Anonymous
    2022-11-14T14:24:29+00:00

    As a home user, I don't need all the bells and whistles that Outlook offers so have loaded Outlook Lite and that seems to do all that I want ;-)

    Can't be doing with wasting hours trying to sort out MS's problems!

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  3. Anonymous
    2022-11-15T10:35:14+00:00

    I have exactly the same issue with 4.2243.1 on my Samsung Galaxy Tab A SM-T510 running Android 11.  However, it works on my Moto G8 Plus running Android 10.

    As this seems to have been caused by 4.2243.1 does anyone know how to roll back to an earlier version. I have found APK for older versions but can't get them to install even using APK Installer

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  4. Anonymous
    2022-11-21T10:05:51+00:00

    App still doesn't work. It closes in 3 seconds after opening. Samsung A13. It affects so many users that I am shocked that Microsoft still doesn't resolved this issue. https://play.google.com/store/apps/details?id=com.microsoft.office.outlook&hl=PL We can not use version from galaxy store, because we use Intune.

    MS please resolv this problem ASAP

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  5. Anonymous
    2022-11-14T11:09:20+00:00

    Totally agree I am having the same issue with some of my one the road engineers, this need to be urgently fixed!

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