This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
My Outlook App won't open. I'm receiving notifications that I'm getting new mail and I can read the first couple of lines (in the notification ) but if I want to open the email to read the who thing by double clicking on it the email tries to open through the app and this crashes. To resolve this, I've already updated all the apps on my phone, rebooted the phone twice (once with a full reset). I have then tried to uninstall the outlook app and reinstall it but it says you need to deactivate the app first and you can't do this. I've also checked that the rest of the MS apps are working (word / excel etc) and they seem to be opening fine
Not sure how to resolve this issue as I didn't realise how much I read my emails on my phone until this glitch happened!
I hope you wonderful community can explain what's happening and how to resolve it
Using Outlook for Android in business environments for email and scheduling
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
It worked for my colleagues. After uninstalling and installing app from Galaxy store, turn of the update on Playstore for Outlook only.
Outlook just stopped opening on my android phone.
I've cleared the cache, cleared app date, uninstalled Outlook, restarted my phone and reinstalled - nada, zilch, diddly squat.
Have you performed another untested update that made this occur?
If your plan is to deter and alienate your users, I have to say you are succeeding.
Starting to see same problem in my organisation when using v4.2243.1 on android 12 devices
Outlook app opens on newly enrolled managed corporate devices then app closes.
Have cleared cache out the outlook app and cleared all data, no improvement. Only started from Monday as far as I can tell.
Managing devices with Microsoft Endpoint Manager (Intune)
Samsung A13
Samsung A10