New Outlook won't let me add my outlook email account.

The so called New Outlook for Windows is not an email client, it's not even a program. It's nothing more than a MS Edge extension that acts as a Graphical User Interface(GUI) for a server side process. It's glorified WebMail that needs to collect and catalog all of your email accounts on a centralized cloud server rather than syncing emails to a person's physical device.

Note: In a healthcare environment the storage of email that contains ANY patient information by a third party outside the control, security, or possession of either the sender or receiver is a blatant violation of HIPPAA laws.

However, in my case New Outlook for Windows will not even open. All I get is this error message:

Hmmm… can't reach this page outlook.office.com’s server IP address could not be found.

I use a web browser to go my outlook.com email account and I am forced to install the new outlook from the MS Store. I click INSTALL and the New Outlook will not even open. Screenshot below. Basically my Outlook.com email account has been rendered useless, unless I convert it a MS365 premium account to restore outlook.live.com access.

My e-mail suddenly had a pop-up requesting my e-mail and password. I entered it and it would pop up again and again and again even though I was using the correct e-mail addresses. I contacted my e-mail provider. I was on the phone with them for 2 hours and 15 minutes. Everything was correct. However, it would not get rid of the pop-up and I couldn't send and receive e-mails. They were able to finally correct receiving e-mails without the pop-up, but could not get rid of the pop-up for outgoing. It would pop-up within seconds. After trying to repair the e-mail in outlook for nearly an hour, she had me create a back-up of the data, then delete that e-mail so I could reinstall it in outlook. We've trying re-installing 30+ times. We've signed in and out, rebooted computer, etc. It locks up in the "we are getting things read" screen while constantly having the pop-up that asks for email and password which I've entered correctly over and over and over and over again and it pops up again as soon as I hit enter. I've also ignored the pop-up and let the "we are getting things ready" spin for forever and it still never lets me install. Please please please can I talk to a live person. I've tried everything as has my internet provider.

I truly consider this new system an intrusion and an abuse of rights to use when I paid for this. New outlook email has taken over and managed to load an absurd amount of emails into an account I've had for over 18 yrs. and now does not allow me access to that account where I receive my most important mail. It is MS programmer's pipe dream to keep drawing high salaries for this lncredible **** of computer science. This new outlook does not work for me or any other user. Please fix it or throw it in the garbage where it truthfully belongs.

Hi,

I found a different solution that worked for me. First I went to "Credential Manager" in the control panel and removed all the references to the email accounts in question (had two emails that reused to add to the new Outlook), after I went to my microsoft online settings for each account, in "Your Info" > "Sign-In Preferences", to have a look at what alias I had in there, but I didn't have any, was just using my regular email address and set as primary, so I decided to create a new temporary alias and login with that in the new Outlook app.

This failed on the first account but when I loged in again (on that account) but using the previous alias it worked!

I then tried doing the same process with the second account, and logged in with the alias which is this case worked straight away,

I guess adding that alias forced some refresh on the account sign-in preferences that allowed it to work after.

Since using this app as a beta it had never worked! I now have both accounts added and they show the old primary alias that I always had.

when i enter my email address on new computer it says there is no such email address.